Job Description

As part of the Membership Alignment Team, you will steer the development and growth of the Department's Interest-Based Communities through strategic coordination, stakeholder collaboration and management, and community-based programming, for the purpose of attracting prospective members, adding value to existing members, and perpetuating engagement within NTUC Club - as well as the Labour Movement.

The role seeks an experienced Community Relations manager to develop a strategy to build and maintain programmes and activities that will have a positive impact on the community. The incumbent will be a linchpin in developing and maintaining relationships with members of the community, key stakeholders, and other strategic partners. This position reports to the Senior Manager.

Roles and Responsibilities

Member Relations

• Lead the team to build, track and manage a quality member database that will facilitate the acquisition, engagement, and conversion of leads into the Department's Interest-Based Communities.
• Coordinate the building of member relationship, positioning the Interest-Based Communities as the voice of the community to create a strong brand stickiness with members

Programming and Member Engagement

• Oversee the curation of a calendar-of-events, activities, and programmes to drive community engagement
• Develop and drive the strategic delivery of community engagement from idea conception to implementation, ensuring achievement of KPIs and outcomes
• Manage marketing initiatives necessary to drive the Department's brands/product awareness, community on boarding and participation towards engagement activities.
• Steer the development of Interest-Based-Community social media presence which includes the creation of creative content for its channel(s) to improve market share and the hosting of hybrid programmes to foster engagement
• Act as a mentor to junior community engagement staff to assist their professional development and ensure they are aligned with strategic initiatives

Stakeholder and Partner Management

• To identify, nurture and build connections and collaborations with stakeholders and partners to strengthen, and generate new potential engagement opportunities
• Serve as a key point of contact for stakeholders and partners, building successful crossfunctional relationships within NTUC Club and the Labour Movement ecosystem

Other Duties

• To ensure compliances to timeline, SOPs and alignments to strategic directions and outcomes.
• Any other responsibilities / tasks as assigned by the Senior Manager and Head of Department

Requirements:

Essential

• Recognised University Degree in Business, Marketing or equivalent
• At least 5 years relevant working experience, with 2-3 years in a supervisory position
• Possess a good track record of event management, community engagement, partnership relationship management qualifications and experiences, or where relevant and equivalent
• Strong communication (written and verbal), facilitation and stakeholder management skills to effectively engage and co-create initiatives with different stakeholders, including the leadership team
• Highly resilient, adaptable and resourceful. Able to multi-task and deliver results in a dynamic and fast-paced environment

Desirable

• Prior experience in managing and working with various stakeholders would be advantageous
• Experience of working in both not-for-profit and profit-making organizations is a bonus

Preferred Knowledge & Skills

• Possess strong interpersonal and communication skills, both written and oral, with good presentation skills
• Knowledge in MS Office
• Resourceful with basic working knowledge of social media tools and/or content creation
• Ability to work independently and autonomously while maintaining a team-oriented attitude
• Ability to execute good judgement, work under pressure and a can-do spirit
• Ability to demonstrate tolerance for ambiguity and change

Additional Information

Career Level

Senior Executive

Qualification

Bachelor's Degree, Post Graduate Diploma, Professional Degree

Years of Experience

5 years

Job Type

Contract

Job Specializations

,

Company Overview

About NTUC Club @ Downtown East Established in 1986 as the entertainment and leisure arm of the National Trades Union Congress (NTUC), NTUC Club is committed to the social mission of providing affordable recreational experiences of choice for our members and the public.

We also support the Labour Movement and aim to build a more inclusive society in Singapore. This means taking a social responsibility towards our staff, the community, and the environment, which is core to everything NTUC Club does.

Brands and Entities

Our key properties include Downtown East, a lifestyle destination which provides exciting activities and fun facilities for members of the Labour Movement and public alike under one roof. With the completion of the five-year Refreshing Downtown East redevelopment project in 2018, Downtown East now includes the nature-inspired D'Resort, an expanded water park Wild Wild Wet, a myriad of retail dining and entertainment options at Market Square - E!Avenue and E!Hub, and union engagement amenities MUCE (Membership & Union Community Engagement).

Other brands under NTUC Club include Aranda Country Club, Orchid Country Club, Marina Bay Golf Course, Quebec Leisure as well as clubhouses such as Scarlet City, Happy Days, Jest D'Place and Union Square.

NTUC Club also engages members of the Labour Movement at their various life stages - nEbO, the junior membership arm of NTUC for youths aged 12 to 25; U Live, the community for active agers aged 55 and above; and U Sports, for sports enthusiasts.

Social Commitment

NTUC Club's Family Fun Fiesta (F3) is one of the ways we fulfil our social purpose to ensure no one is excluded from enjoying quality recreational experiences. Held several times a year, F3 provides lower-income NTUC members and their families with complimentary experiential fun at our facilities.

In addition, we also give back to the community by volunteering and working with various beneficiaries. Our staff visited beneficiaries such as Willing Hearts and Singapore Food Bank, to help prepare meals. Together with the Attractions, Resorts & Entertainment Union (AREU), our staff sewed stuffed toys made from socks, with proceeds going to Dignity Mama to enable young adults with disabilities to gain basic entrepreneurial skills and lead independent lives.

If you aspire to be part of the Labour Movement, and believe in our social mission, find out more at: www.ntucclub.com/career.

Additional Company Information

Registration No.

S86SS0105G

Company Size

501 - 1000 Employees

Average Processing Time

26 days

Industry

Hotel / Hospitality

Benefits & Others

Miscellaneous allowance, Medical, Sports (e.g. Gym), Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible Allowance

Specific Location

Downtown East

Company photos

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