; compensation per company policy and MOM requirements
About the Role
You will co-lead a single outlet's daily operations to deliver great guest experience, sales and compliance. The role blends team leadership, service excellence and hands-on operations.
Key Responsibilities
Lead front/back-of-house teams during shift; ensure service, speed and quality standards
Handle guest enquiries/feedback; recover service and maintain high CSAT
Manage opening/closing, cash/voids/discount controls and POS accuracy
Plan rosters, brief teams, assign stations; train and coach new hires
Maintain food safety & hygiene (SOPs, temperature logs, cleaning schedules)
Coordinate inventory, ordering and receiving; reduce waste and variances
Track sales, labour and key metrics; prepare simple daily/weekly reports
Liaise with HQ/central kitchen on promotions, audits and compliance
Requirements
3+ years
supervisory experience in F&B/retail operations; Singapore outlet experience is an advantage
Strong people leadership, floor control and problem-solving skills
Proficient in
English
for operations, safety and customer communication (other languages a plus; not a requirement)
Comfortable with shift work and peak hours; organised and hands-on
Basic POS/Excel skills; Food Safety/Hygiene certification is a plus (or willing to obtain)
Benefits