Job Description

Assistant Manager - Workplace Experience (Global Tech Company) Work Dynamics - Integrated Facilities Management (Singapore/APAC) Location: CBD Customer Service * Represents Company in a courte Assistant Manager - Workplace Experience (Global Tech Company) Work Dynamics - Integrated Facilities Management (Singapore/APAC) Location: CBD Customer Service Represents Company in a courteous, efficient, and friendly manner in all customer and employee interactions. Foster a sense of community and create happiness at work for our team, our client and their guest. Visibly engaged and well known in the workplace spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (desk, conference rooms, pantries, utilities etc.) are stocked and maintained Interact with customers and resolves customer complaints in a friendly and service-oriented manner. Approaches all situations with a can-do attitude and presents solutions not problems. Reviews and Responds to all customer comments or newly assigned events within 24 hours. Relays relevant comments from customers directly to catering manager, team members, or client managers as necessary. Events Management Ensures that all daily event orders are processed and fulfilled to client expectations. Monitors all events and customer satisfaction by ensuring room layout, decor, rentals, and catering are complete. Accommodates event requests, changes and last minute requests efficiently and courteously. Maintains a professional, calm and composed demeanor while offering consistent and efficient completion of events in correspondence, coordination and execution. Works with outside vendor teams for rentals, equipment, etc. as needed. Partners with Catering Manager and staff as required to ensure catering is correct and on time. Works with Events Admin to ensure scheduling is correct. Directs with Events Setup team to ensure room layouts and resets are correct. Communicating clear and concisely in a timely manner. Processing high volume emails with accuracy and efficiency. Manage the food and beverage services to ensure high quality food is served in client's office and for all events. Works with Global Events Team for any troubleshooting that will arise from employees. Food Program Support Coordinates monthly audit and gathers comments using LI global platform. Verifies and approves monthly invoice with accuracy including Barista and Breakroom. Involves in preparing quarterly KPI review report for meeting with F&B and Culinary Team Assists health & safety inspection quarterly to ensure alignment with standards. Collects feedback from employees and work out action plan with F&B Team and Workplace Manager within Service Level Agreement timeline. Work closely with Onsite F&B Manager and Workplace Manager for all food related issues Review and recommend changes to food order quantities with reference to online LI ordering system, headcount and guests. Site Operations Implement Industry Best Practice operations, in accordance with OpsAIDE standards and processes Ensure planned preventative maintenance is performed to site's requirement, and any corrective maintenance is performed on a timely manner Seek ways to improve operational standards and cost effectiveness 24/7 emergency call support and site attendance is required Updating of monthly management reports for waste management and energy management Prepares monthly and quarterly events report in a timely manner for JLL reporting to client. Interacts with APAC regional sites regularly to make sure events data are updated correctly in shared file. Being the regional SME support for events management Makes sure compliments for APAC regional sites are updated frequently and they are compiled properly. Health & Safety Management Implement and manage safety procedures to ensure the provision of a safe working environment Ensure compliance with statutory regulations on fire, health and safety standards Procurement & Vendor Management Manage multiple vendors using hard and soft skills to deliver services on time and within budget Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as JLL's procurement best practices Contracts Management Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics Monitor expiry of contracts and initiate re-procurement if needed Continually assess contracts to ensure best value delivered to the client Experience o Graduate or equivalent o 4-7 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred Task Skills o Proficiency with Microsoft Word, Excel and PowerPoint. o Good command of verbal and written English o Ability to adapt to new devices, technology, and applications Personal Skills o Exceptional customer service skills and professionalism with a passion for hospitality o Ability to manage multiple priorities and deliver results in a fast-paced environment o Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service o Ability to work independently - strong prioritization and time management skills o Ability to work with diverse teams - lead and/or follow respectful, cooperative, accountable Excellent organizational skills and process management