Job Description

OVERVIEW

We are looking for a driven and service-oriented individual to contribute to the delivery and enhancement of services under the Employee Service Centre (ESC). This role involves hands-on service delivery and to support good governance process. Your key responsibilities will include:

Ensure Policy Compliance

Perform monthly verification and analysis on staff claims for policy compliance. This includes identifying discrepancies, trends, potential risks and providing actionable insights to safeguard operational controls Enhance and streamline claims verification processes by benchmarking against other agencies to continuously elevate standards and strengthen operational controls Perform User Acceptance Testing (UAT) for relevant systems and/or applications

Manage Daily Back Office Staff Services

Oversee the end-to-end staff card operations from enrolment and printing to issuance and destruction Manage backend operations for unmanned services e.g: vending machines, smart lockers, ensuring seamless availability and timely fault resolution Manage overseas travel bookings and insurance purchases Manage provisioning and procurement of Personal Protective Equipment (PPE) to meet operational and staff safety needs

Contribute to Process Improvements and Service Transformation

Support initiatives to streamline work processes, enhance efficiency and make services more accessible for staff. This includes the implementation of digital services, self-help kiosks and automation to improve both business and user experiences.

Support Procurement and Vendor Management

Handle procurement processes such as budgeting, sourcing, quotation evaluation and contract management. Manage vendor relationships and monitor service levels.

Contribute to Strategic/Special Projects

Lead or manage special projects or events beyond routine tasks to support ESC's objectives, including cross functional initiatives.

JOB REQUIREMENTS

A degree in any discipline Experience in public service sector is preferred. Effective communicator with strong writing skills and stakeholder management skills. Self-motivated, adaptable, detail-oriented, and able to work both independently and as part of a team. Strong analytical and problem-solving skills, with a customer-focused mindset. Ability to multitask, prioritise and manage time effectively. Proficiency in MS Excel and Data Analytics / AI tools such as Qlik Sense and Tableau is beneficial. #

EXPERIENCE

3 ~ 10 years#

JOB TYPE

Full-Time#

QUALIFICATION

Bachelor's degree or equivalent#

WORKING HOURS

Standard Hours#

PROGRAMME CENTRE / ENTITY

CORPORATE PLANNING & SERVICES