Plan and revise staffing/ manager allocation to ensure adequate manpower is available for effective and efficient operations of the outlets.
Plan and review weekly manpower to ensure manager to follow and stay within budget
Ensure that outlets managers and their staff adhere to the outlets quality standards set by the Company which include being well organised and properly merchandised at all times; and that all policies, procedures, and controls are followed. To increase customers satisfaction.
Problem solve and deal with issues quickly to ensure compliance in all areas of customer service, store operations, and loss prevention.
Train, challenge, motivate, encourage, and provide constructive guidance to outlet managers and the team in all areas of effective operations. To further enhance their knowledge.
Manage by assuming overall responsibility for the outlets and directing all operational aspects of each outlet sales whilst minimizing costs.
* Coach and develop team members with leadership skill to realise their full potentials, and developing a pipeline of Talent within the function.
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