Job Description

• Support the Enablers Development Team in the monitoring and tracking of project and initiatives aimed at developing and strengthening AIC\xe2\x80\x99s Account Management Framework
• Maintain proper documentation of the development initiatives and implement relevant projects and initiatives
• Track and report on the progress of the projects undertaken by the Enablers Development Team
• Organise and roll out training programmes and development platforms for account managers
• Organise sharing and engagement sessions to help account managers build bonds and share best practices
• Collate and report on the feedback received on the training programmes
• Ensure proper documentation and production of system requirements, user guides and materials
• Work closely with IT to ensure timely resolution of system issues and operability of systems for optimal user experience
• Develop, review and maintain SOPs, guidelines and processes required for engagement
• Develop and rollout ready-to-use toolkits and resources to better enable account managers to deliver consistent engagement to our partners
• Maintain resource repositories to equip our account managers with useful materials and tools for engagement
• Deliver and rollout onboarding programme for new account managers
• Coordinate and support visits of AIC senior management to community partners

• Recognised Degree in any discipline with minimally 2 years of work experience or Diploma holders with at least 8 years of working experience
• Relevant experience in community care and multi-agency work/healthcare industry will be an added advantage
• Possess good communication and interpersonal skills
• Able to engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong problem-solving skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment
• High level of initiative and able to produce results in a fast pace environment
• Candidates who are new to the workforce and cause motivated with a strong interest in Aged Care are welcome to apply

Agency for Integrated Care