Job Description

Mailroom

• Manage a team of mailroom staff stationed at different sites in Singapore.
• Manage mailroom staff performance by conducting half-yearly assessment and to reduce the attrition rate.
• Manage day to day absenteeism rate to ensure coverage and discipline in place.
• Maintain customer satisfaction by ensuring KPIs and SLAs are met.
• Attend to client\xe2\x80\x99s queries, feedback and requests promptly.
• Prepare mailroom reports for client.
• Attend monthly or quarterly operations review meetings with Account Managers to review service quality and resolve issues.
• Conduct checks of mailrooms to ensure processes and systems compliance, conduct audits, and get feedback from customers

• Supporting the Business Manager in securing new mailroom business.
• Setting up new mailroom operation.
• Preparing mailroom process flow and SOP, recruiting and training of mailroom staff for new mailroom set-up.
• Setting up BCP sites for clients in accordance to contract agreement

• Administrator for systems under Transport Operations.
• Manage current IT vendor on change request, user acceptance test and troubleshooting of system.
• Draft SOP and process flow for IT customization for clients.
• Team lead for the new IT platform for Mail Business. IT system integration across various departments like Post office network, processing, delivery and mailroom.
• Work with SingPost appointed IT vendor to set up system, manage change request, user acceptance test and troubleshooting of system.
• Draft BCP for new IT system.

• 5 years experiences in operation, customer engagement and business report submission
• Experienced people manager with direct reports
• Broad knowledge of operational procedures

Singapore Post