Job Description

The Assistant Operations Manager supports the Distribution & Customer Service Manager, SEA in overseeing logistics operations and third-party logistics (3PL) providers. This role ensures timely and compliant inbound shipments, accurate inventory control, and effective Sales and Operations Planning (S&OP). The incumbent will drive operational excellence, resolve logistics issues, and contribute to continuous improvement initiatives across warehousing, delivery, and inventory management.

Responsible for managing warehouse and delivery operations, inventory stocking and control and packaging or labelling activities as required.

Knowledge, Skills and Abilities:

Strong interpersonal and communication skills (written and verbal). Proficient in logistics operations and inventory control. Skilled in data analysis and process mapping. Intermediate to advanced proficiency in Microsoft Excel, Word, PowerPoint, and Visio. Team-oriented, customer-focused, and able to perform under pressure.

Work Environment:

Office-based role with prolonged computer use. Occasional evening conference calls with UK/US stakeholders.

Experience:

Minimum 5 years of experience in supply chain, logistics, or 3PL management. Experience in S&OP or demand planning is an advantage. Familiarity with Oracle or SAP ERP systems is preferred.

Education:

Bachelor's degree in Business Administration, Supply Chain, Operations Management, or related field. Equivalent experience may be considered.

Logistics Operations

+ Monitor purchase orders and coordinate with global planning and shipping teams for timely inbound shipments.
+ Resolve shipping-related issues with freight forwarders.
+ Ensure accuracy of Advanced Shipping Notices (ASN) and shipping documentation.
+ Liaise with customs brokers to ensure compliance with local customs regulations.
+ Coordinate with 3PLs for timely receipt of shipments and resolve operational/system issues.
+ Manage 3PL relationships and drive cost reduction and service improvement initiatives.
+ Reconcile inventory between internal systems (Oracle) and 3PL Warehouse Management Systems (WMS).
Ensure compliance with Regulatory Affairs and Quality Assurance (RAQA) requirements.
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Inventory Management

Maintain optimal inventory levels of finished goods to meet Customer Service and Days on Hand (DOH) targets. Monitor and follow up on backorders and stock replenishment. Perform month-end inventory reporting and reconciliation with Finance.

S&OP Planning

Support S&OP processes including data analysis, forecasting, and KPI tracking. Collaborate with commercial teams to incorporate marketing plans into demand forecasts. Analyze inventory gaps and coordinate with global planning teams to meet targets. Identify and execute strategies together with sales team for excess or slow-moving inventory. Prepare distribution networks for new product launches, packaging changes, and product discontinuations.

Documents & Data Maintenance & Enhancements

+ Prepare and analyze weekly/monthly operational reports to enhance efficiency.
+ Monitor 3PL KPIs and implement corrective actions as needed.
+ Drive continuous improvement initiatives to elevate service levels.
+ Create and update SOPs and work instructions for logistics processes.
+ Support budgeting, forecasting, and OPEX management.
+ Maintain Oracle data for product and customer master records.
+ Collaborate with IT teams for system testing, troubleshooting, and enhancements.
Lead vendor RFQ/RFP processes when required.
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Travel:

* Once a month to 3PL to understand warehouse operations.