Job Description

Responsibilities

• Provide on-site end-to-end Integrated Systems Management Service (SMO) support.
• Manage various stakeholders in the Authority's appointed meetings.
• Manage and ensure that the system(s) meet the corresponding system categories of KPI or SLA.
• Ensure adequate governance (i.e. system and process controls) are in place to maintain oversight of compliance status and ensure the Systems adhere to applicable standards, policies, directives and guidelines.
• Constantly track, mitigate and patch security vulnerabilities to eliminate or minimise risk exposure and improve the cyber resiliency of the Systems.
• Ensure asset inventory (comprising hardware, software, network equipment, etc.) are maintained and updated regularly for the Systems
• Investigate and resolve issues pertaining to Systems or backbone infrastructure
• Support the Integrated Logistics Support such as publication management, spare review management and competency management
• Maintain oversight and review the Obsolescence Management plan for all Systems
• Drive digital transformation in areas of Operational efficiency, Governance & Compliance and Cyber Security
• Perform Tech Refresh for Systems

Requirements

• Degree in IT or a related subject with at least 5 years of working experience in IT network projects
• Good technical knowledge in network diagnosis and troubleshooting
• Proven experience with LAN, WAN and WLAN data networking operations support
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed, with keen attention to detail.
• Able to effectively prioritize tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer service orientation.
• Strong vendor management skills
• Good communication and writing skills

Shortlisted candidates will be offered a 1 or 2 Years Agency Contract employment.