Job Description

• Understand the different types of services relating to mail business.
• Understand the mail guidelines and schemes for the different categories of mail and their service level for delivery.
• Responsible for the efficient and smooth operation of mail processing for local posting as well as those received from overseas postal administrations
• Responsible for all the staff under his supervision in the section
• To optimize the deployment of manpower under his charge so as to achieve high productivity and efficiency
• To ensure that all staff is properly trained to operate various machines for processing of mail
• To enforce strict compliance of all related Work, Health and Safety matters for all staff within his supervision
• Responsible for the processing of mail according to the priority of mail to meet the service standard set by IMDA
• Ensure all mails are processed timely base on the different priority and service level and are connected to delivery bases for delivery.
• To liaise with other sections on mail posted, especially from Bulk Mail Centre, in relation to the processing, security and payment aspect of it
• Responsible for the cleanliness and good housekeeping of the section
• To enforce and ensure that staff comply with security rules by the management and to make random checks on staff lockers
• To be responsible for the investigation and follow-up action pertaining to customer\'s enquiry, request or complaints on matters relating to mail processing, surcharge mail or returned items
• To work closely with maintenance staff to ensure low machine down time and maximizing the machine performance
• Take responsibility for all work performance of the unit, including down time and turnover of the staff.
• To communicate and conduct dialogue sessions with staff in order to give and get feedback on matters pertaining to the section\'s operation
• To maintain and submit daily statistical report of mail volume, machines and staff performance
• Ensure and monitor staff discipline through monitoring and performance counselling of poor performers of all grades of staff in the workforce
• To oversee the day to day administrative staff matters such as attendance hours, annual leave, shift allowance, medical leave and ensure that all required information are update daily.
• To conduct regular floor supervision to check on staff input and output to the machines so as to ensure that right type of mail is feed to the machine.
• To ensure that the date stamps and machine set dates are in order for the processing of mails
• To prepare and update operation instructions and procedures or other new projects as and when required
• Work with the line managers to generate production improvement strategies to improve productivity and efficiency at the operation floors.
• To perform any other duties or assignments as instructed I assigned by superiors.

• Able to perform 3 rotating shifts (Morning, Afternoon, Night)
• At least 3 years of relevant supervisory experience in similar industry

Singapore Post