Assistant Reservations Manager / Senior Reservations Coordinator
Singapore, Singapore
Job Description
Job Responsibilities:
- Managing daily bookings, addressing client inquiries and providing quotations
- Oversee, develop and implement solutions for executing client events and ensuring of smooth execution.
- Ensure that service level agreements (SLAs) meet company standards.
- Provide active listening with callers, verifying information and ensuring clients\xe2\x80\x99 satisfaction
- Foster strong relationships internally and externally.
- Maintain call quality scores averaging above 95%.
- Address all feedback and report findings to the Operations Manager.
- Diploma holder and above
- Excellent communication and customer service skills are vital in this role
- Prior experience in hospitality, travel agency, concierge, transportation background will be advantageous
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)We regret that only shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at . You acknowledge that you have read, understood, and agree with the Privacy Policy.
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Job Detail
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Job IdJD1447278
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned