Job Description

Overview of Position: To assist Restaurant Manager in creating and maintaining a culture of customer service, employee recruitment and development, and business profitability, while upholding the brand standards as set by 4Fingers.

Assist the Restaurant Manager in delivering Service Commitment Responsibilities:

• Consistently delivers our 4Fingers customer program
• Conveys passion about his/her work, the products we serve, and the 4Fingers brand
• Maintains a comprehensive knowledge of all 4Fingers products
• Manages the customer environment
• Handles customer requests and complaints in a positive, professional manner.
• Create a customer experience that delivers the promise of the 4Fingers brand. This includes a genuinely friendly service that generates regular customers return; accurate orders; hot & fresh food.

Assist the Restaurant Manager in delivering Talent Management Responsibilities:

• Responsible for the recruitment and selection process in the restaurant.
• Maintains a positive working environment to promote a culture of passion, teamwork and respect.
• Maintains communication within the shop.
• Creates shop objectives and action plans to achieve the target
• Utilizes retention and rewards tools to motivate restaurant staff. Manage the crew which includes rostering, regular coaching, communications.

Assist the Restaurant Manager in delivering Business Responsibilities:

• Maintains highest standards of ethics and integrity.
• Maintains highest standards of personal conduct and appearance
• Identifies, establishes, and implements local promotions designed to maximize sales for the operation, with the agreement of 4Fingers.
• Implements brand promotions.
• Manage day to day operations that includes the highest safety and hygiene standards compliant with regulations.
• Develops sales, cost, profit targets
• Responsible for the completion of daily, weekly, and monthly restaurant reports.
• To keep and implement 4Fingers standards, policies, and procedures.
• Manage raw materials, supplies, equipment and IT systems.
• Control operational costs and identify measures to cut waste

Assist the Restaurant Manager in delivering Leadership Responsibilities:

• Delivers outstanding results through goals and clear priorities
• Makes timely and high-quality decisions and adds value through their knowledge and expertise.
• Inspires and motivates with a high level of commitment and performance
• Develops people and self
• Values diversity through people

Requirements:

• Have minimum 3 to 5 years of relevant experience, supporting Restaurant operations listed.
• Handson person at all times.
• One with great passion, to operate like a business owner, people orientated, driven and hungry.
• Able to drive, manage people and takes pride in delivering the best to the customer
• Consistent, persistent, independant
• Great problem solver, with excellent communication skills