Job Description

Brief Description:
This role requires overseeing multiple small to mid-size accounts. To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a small-scale team of below 20 and ensure SOP is in place. s

• Manage the performance of services and ensure that Service Levels are achieved within the organization.
• Lead the Pre-Sales engagement on manpower planning and services delivery catalogue for sales opportunities
• Engaging the customer and/or vendors to ensure the smooth delivery of services is achieved for all its customers
• Perform staff performance review and career development planning for service delivery managers.
• Oversee and control the efficiency of the systems Operations for all its customers
• Develop and introduce new workflow and processes as needed to improve the overall efficiency

Job Requirements

• Degree in IT or relevant discipline with at least 8 years of IT Managed Services Service Delivery experience and with 5 years as a people manager (leading more than 5 members)
• Experience in mid to large scale IT/Managed Services enterprise environment with proven ability to direct operations in a complex and face paced environment
• Minimum 2 years of experience as an ASDM or similar role
• Minimum 5 years of experience as a SDM or similar role
• IT Service Management, ITIL Practitioner or ITIL Foundation Certification
• Strong people management, profit and loss management, presentation and communication skills
• Innovative thinker with ability to think out of the box.
• Good customer management experience
• Able to handle demanding customers
• Good time management

Contract Type: 12 Months Salary: SGD4,000 to SGD6,000 Work Environment: Office Location: Tai Seng and Customer Sites Working Hours: Office Hours Mon to Fri 8:30 am to 6 pm Commencement: Immediate Job Types: Full-time, Contract Contract length: 12 months Salary: $4,000.00 - $6,000.00 per month Schedule:

• Monday to Friday

Work Location: One location Job Types: Full-time, Contract
Contract length: 12 months Salary: $4,000.00 - $6,000.00 per month Schedule:

• Monday to Friday

Work Location: One location