Job Description

An assistant shift manager is a middle management position, with the responsibility of overseeing a number of subordinate employees during a certain period of time. The shift manager job description requires an ability to efficiently multi-task, a capability to confidently delegate work to others, excellent customer service skills, and strong leadership qualities. Essential Duties and Responsibilities

• Assigns tasks to employees on shift.
• Calls in replacements in the event of an employee call-in or no-show.
• Addresses and resolves customer inquiries and complaints.
• Cleans and organizes work area (e.g. retail space, restaurant, bar, etc.) as needed.
• Engages with customers to ensure they are satisfied with service and products offered.
• Promotes specials, sales, and new products or services when relevant.
• Orders supplies and products when stock runs low.
• Manages cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift.
• Reports losses, employee behavioral issues, serious customer complaints, and other significant issues to upper level management.
• Signs for deliveries.
• Distributes payroll checks.
• Adheres to and enforces company policies and guidelines.
• Enforces the proper disciplinary measures when subordinate employees fail to adhere to company policy.
• Assists in interviewing applicants for open positions.
• Oversees employee training sessions.
• Works with HR to process new employee paperwork.

• Possesses strong organizational skills and attention to detail, the latter being particularly important when managing cash drawers and registers.
• Demonstrates authoritative but fair leadership qualities.
• Should have friendly and calm demeanor.
• Demonstrates excellent communication and customer service skills.
• Must work well with a team.
• Must be comfortable handling and counting money.
• Must be able to provide clear instructions to employees.
• Displays efficiency and strong time-management skills.
• Must be able to lift and move boxes of relevant supplies.