Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



This role supports the South East Asia (SEA) and Australia & New Zealand (ANZ) Technical Services Manager in driving operational excellence, governance, and consistency across a multi-country portfolio. The specialist will be instrumental in ensuring all in-country Technical Services teams meet the highest standards of safety, compliance, and efficiency for critical building infrastructure, aligning local operations with regional and global standards.

This position is a crucial link between the Regional Manager and the local site teams, providing hands-on support for reporting, audit preparation, vendor performance tracking, and the rollout of regional strategic initiatives.

What this job involves:

1. Regional Governance and Performance ManagementPerformance Monitoring: Assist the Regional Technical Services Manager in tracking, consolidating, and analysing key performance indicators (KPIs) and service level agreements (SLAs) across all SEA & ANZ countries.

Reporting & Analytics:

Prepare and consolidate high-quality monthly management reports (MMRs) for the Technical Services portfolio, highlighting regional progress, achievements, risk exposure, and continuous improvement opportunities for presentation to regional and global stakeholders.

Compliance & Risk:

Support the implementation and auditing of regional governance frameworks, EHS (Environmental, Health, and Safety) programs, and critical risk management protocols across all sites in the portfolio.

Standardization:

Drive the consistent application of technical best practices, operational procedures, and engineering maintenance standards (PPM) in line with JLL and client policies across the various local teams.

2. Operational & Project SupportEmergency & Incident Support:

Act as a critical support point during major regional incidents or emergencies, assisting the Regional Manager in coordinating communications, resources, and reporting across affected countries.

Regional Program Rollout:

Facilitate the rollout and tracking of regional initiatives, including the JLL EOS Critical Maintenance Operations (CMO) program, energy-saving initiatives, and sustainability efforts.

Continuous Improvement:

Proactively identify and recommend opportunities for process, efficiency, and cost improvements within the Technical Services function across the region and assist local teams in implementing change.

Digital Buildings Support:

Support the implementation and effective utilisation of digital building management systems (BMS), IOT-based systems, and asset management platforms (CMMS) across the regional portfolio.



3. Vendor and Stakeholder CoordinationVendor Performance Oversight: Monitor and report on the performance of technical services vendors across the region, ensuring contractual compliance, quality of service delivery, and timely documentation submission.

Financial & Budget Support:

Assist the Regional Manager with the preparation of annual operating budgets, tracking monthly financial performance, analysing variances, and supporting the contract renewal and sourcing process for regional vendors.

Stakeholder Engagement:

Foster strong, collaborative relationships with in-country Site Services Managers, local Technical Leads, and regional client stakeholders to ensure alignment and support for technical service delivery.

Audits:

Coordinate the collection of documentation and provide support for internal and external audits related to technical services, financial processes, and compliance requirements.

4. Leadership and Team DevelopmentCoaching & Mentoring:

Act as a resource for in-country Technical Leads, providing guidance, training, and support to elevate their operational delivery and knowledge of regional standards.

Culture:

Actively promote an environment that supports collaboration, continuous learning, and a relentless focus on zero-downtime operations and safety.

Flexibility:

Must be available to manage urgent call-outs and support out of normal working hours where regional time zone differences or emergency situations require it.

Travel:

Ability to travel periodically within the SEA & ANZ region to conduct site visits, quality audits, and support major project rollouts or site shutdowns.

Sound like you? To apply you'll need to be:

Experienced in Technical Services ManagementA minimum of 4 years of proven experience in engineering or technical services delivery within a facilities management or critical environment setting.



Minimum of 2 years experience in a multi-site, coordinating, or regional support role, preferably within a multinational environment.



Mandatory professional qualification or Diploma in Engineering (Electrical, Mechanical, or equivalent technical field).



Demonstrated experience with managing the full lifecycle of Planned Preventative Maintenance (PPM) programs and critical building systems (e.g., UPS, Generator, HVAC, Fire Protection).



A Highly Analytical and Strategic CommunicatorAnalytical Skills: High level of attention to detail combined with strong analytical capabilities to interpret complex performance data and translate qualitative/quantitative information into actionable strategic deliverables.

Communication:

Excellent verbal, written, and presentation skills (in English) with the ability to articulate complex technical issues clearly to both technical teams and senior regional non-technical stakeholders.

Administration:

Strong PC literacy and advanced proficiency in data management tools (e.g., Google Sheets/Excel) for reporting, budget tracking, and data integrity assurance.

Problem Solver:

Proven ability to work autonomously, be decisive, and demonstrate sound judgment in ambiguous or high-pressure situations, often involving time-critical systems across different countries.

A Dedicated CollaboratorStakeholder Management:

Impeccable people skills and proven ability to interact effectively with a diverse range of stakeholders, from site-level technicians to senior client and regional leadership.

Adaptability:

Highly organized with exceptional time management skills, capable of prioritising work and adapting quickly to the fast-paced, high-volume environment of a dynamic region.

Growth Mindset:

A self-starter with a demonstrable passion for quality and continuous improvement initiatives.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.