Job Description

Responsibilities

• Work with individual departments such as QHSE, Administrative, Food Services, Control Room and Catering to ensure that all the service deliverables are carried out as per the set standards and/ or terms and conditions agreed upon with the client and/ or contract.
• Attend to day-to-day operational problems and needs concerning but not limited to equipment, staff, food supplies, documentation, safety, deployment and trainings.
• Ensure that safety and hygiene policy in terms of implementation, reporting, documentation etc is strictly followed by self and other members of the team.
• If required, work with the logistics officer to oversee ordering of raw materials through ERP system, validating the quality of the products ordered/ incoming goods and do stock take and checks.
• Ensure that all the systems and processes are implemented and followed as per the company policy.
• Wherever required, Co-ordinate with the HR, QHSE and Legal departments to ensure that all the legal compliances, certifications and accreditations are met with and a copy of the same is maintained.
• Stay in close communication with the client for all issues assigned by the manager regarding services, additional business, new initiatives and hygiene and document the same.
• Manage, documents and do the needful to attain/ maintain mandatory certifications/ accreditations such as Halal certification, NEA, BCP procedures, fire safety processes and conduct necessary audits (internal, external and contractual) on site.
• Work with teams (assigned) to manage their rosters, deployments, overtime, productivity, initiatives, HR processes and welfare activities.
• Play mandatory role in charting out training needs for the staff in various departments, maintain calendar/ documentation and train staff wherever applicable.
• Promote a healthy and teamwork oriented atmosphere within his operations.
• If required, be responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents, invoicing and follow up on ageing balances.
• Work with various teams to gather customer feedback ( based on a proper schedule) inclusive of but not limited to patients and staff and perform service recovery whenever needed.
• Work with management to do the needful when it comes to implementation of initiatives and Sodexo's internal programs.
• Monitor portioning, meal accuracy and right stacking of food during belting periods.
• Facilitate conflict resolution among staff, if needed.
• Complete documentation and paperwork promptly without follow-ups.
• Any other duties as may be required by the Account Manager or the Management.

Skills, Knowledge & Experience

• Minimum Diploma in Food & Beverage Management or an equivalent educational qualification.
• Possess at least 3 years of supervisory experience in Food Service industry or equivalent.
• Candidates with Healthcare experience esp. in Food and HSE will be given preference.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and should be able to do simple data analysis, preparation of reports, charts, KPI, dashboard, presentations etc.
• Sound written and verbal communication skills.
• An excellent team player.
• Able to work independently with minimum supervision.
• Well-groomed and able to represent Sodexo in a professional manner.

Job Type: Full-timeSalary: $4,000.00 - $4,500.00 per monthBenefits:

• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary