Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Banking Consumer Operations.

Principal Responsibilities

• The purpose of the role is to manage processes relating to banking services, not limited to production order processes
• The role holder is responsible to deliver efficiencies through simplification, re-engineering, etc. for sustainable saves and to be in line with the global standardization concept including compliant and control in the processes
• In addition, to drive the productivity and ensure consistently meeting the turnaround time of the processes
• This includes the day-to-day controls of activities of the team so as to ensure the smooth operation of the department which involves processing and approving daily transactions within agreed service level. In addition, focusing on cost efficient delivery via process improvement without comprising compliance and control

Requirements

• Good understanding of operational risk and controls, preferably gained through experience in front line and risk roles
• Proven problem-solving skills with ability to consider alternative and lateral solutions
• Highly developed communication and influencing skills
• Ability to prioritise and work independently under pressure within a team environment
• Knowledge of the changing regulatory environment
• Demonstrable experience of managing operational risk within appetite during operational change and re-organisation
• A sound knowledge of the banking products & services
• Significant experience of implementing control frameworks
• Strong communication
• MS Office including excel and basic software knowledge

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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