Job Description

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Assistant Vice President, Indoor Attractions Operations

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore\'s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.

The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.

Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.

The role is a leadership position responsible for overseeing and managing the operational aspects of Indoor Attractions. Key responsibilities include pre-opening planning, developing and implementing strategic operating plans, collaborating with stakeholders, hiring and developing teams, mapping the guest journey, ensuring operational excellence, and managing risk and safety. The AVP plays a crucial role in driving the success of Indoor Attractions by ensuring efficient operations, enhancing the guest experience, and fostering a culture of continuous improvement.

Job Duties and Responsibilities:

Pre-Opening Planning

\xc2\xb7 Work closely with the VP of Indoor Attractions to develop and strategize operating plans in preparation for the attraction\'s opening.

\xc2\xb7 Collaborate and align with cross-functional teams to define operational requirements.

\xc2\xb7 Ensure all operational aspects, including staffing, equipment, safety protocols, and logistics, are properly planned and executed.

\xc2\xb7 Identify potential operational challenges at development phase and develop contingency plans to mitigate risks.

\xc2\xb7 Contribute to the development of timeline, budgets and key milestones related to operational aspects.

\xc2\xb7 Lead the effort to map out the guest journey by considering all touchpoints and interactions within the attraction.

\xc2\xb7 Plan and ensure manpower readiness of the attraction including but not limited to job design, manpower planning, recruitment, training and onboarding to ensure operation efficiency.

\xc2\xb7 Any other job duties as assigned

In-Park Operations

\xc2\xb7 Develop and implement strategic operating plans to ensure the attraction\'s successful opening and ongoing operations.

\xc2\xb7 Implement quality control measures and identify opportunities to achieve high operational standards and deliver a consistent high quality of guest experience.

\xc2\xb7 Develop and implement safety protocols, emergency response plans, and standard operating procedures to ensure compliance with relevant regulations and industry standards.

\xc2\xb7 Provide leadership and guidance to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.

\xc2\xb7 Regular review of financial performance indicator to identify areas for cost rationalisation and revenue enhancement.

\xc2\xb7 Any other job duties as assigned

Job Requirements:

\xc2\xb7 Degree in Tourism/Hospitality Management or the equivalent.

\xc2\xb7 At least 8 to 10 years of experience in Tourism industry in a management role.

\xc2\xb7 Proven leadership and people management ability to manage and motivate staff.

\xc2\xb7 Strong verbal and written communication skills.

\xc2\xb7 Positive attitude, resourceful, with a trail-blazer mentality and can-do spirit.

\xc2\xb7 Good organisational and time management skills with the ability to multi-task, prioritise and meet timelines. \xc2\xb7 Able to work on weekends and public holidays.

Specialization : Indoor Attractions
Type of Employment : Permanent
Minimum Experience : 8
Work Location : Corporate Office

Mandai Wildlife Reserve