Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Customer Service.

Principal Responsibilities

• The jobholder should generate creative ideas to maintain and enhance staff morale and motivation level with an aim to provide the highest level of service to customers in this competitive and fast growing financial environment. At the same time, render support to the team sales and service to achieve operational efficiency
• It is also the job holders responsibility to change the mindset of the staff to adopt a service and sales culture to proactively introduce the banks products to the customers
• The jobholder plays a key role within the branch in facilitating the running of the Wealth Hub, Centre, Branch operations by meeting the high level of service standard to our customers. The jobholder needs to supervise the team and ensure that all relevant parameters provided by local regulatory Monetary Authority of Singapore and internal guidelines, including audit requirements are observed and adhered to
• The jobholder is required to exercise broad discretion in executing the daily duties by taking into consideration of risk, control and customer satisfaction using the delegation empowerment limits
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply
• This will be achieved by adhering to all relevant processes, procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators

Requirements

• Some years of experience in the banking industry and has strong leadership skills with the ability to develop, direct and implement plans
• Strong communication and interpersonal skills are essential in this role to interact with a diverse group of subordinates, peers, senior executives and customers

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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