Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
• Monitors and documents team members\' performance results.
• Takes part in special project activities and support teams by providing ad-hoc information and reports.
• Chairs team meetings and updates team members on progress of special project
• activities.

Job Requirements

• A university degree holder in any discipline with minimum 2 years\' of relevant work experience of proven supervisory and team management experience, preferably in a financial customer service environment or call centre.
• A strong customer service mindset with good communication and problem solving skills.
• Excellent written and verbal communication skills in English, and bilingual in a second language is preferred (spoken and written).
• Knowledge of banking and/or credit cards products and services.
• Resourceful and able to make decisions to resolve various issues.
• Possess strong interpersonal and leadership skills to effectively motivate and lead the team.
• Ability to perform 3 rotating shifts, including night shift, weekends and public holidays.
• Proficient in Microsoft Office applications

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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