Job Description

: Your background

• Candidate must have 5 or more years of console operations work experience is a large-scale multi-platform data center.
• Candidate must understand the sensitive and critical nature of data processing and service level agreements and be able to proactively contribute to organizational goals and delivery targets.
• Technical experiences must include expert operator level knowledge of JES3 (or JES2) and MVS commands sets and console operations.
• The ability to navigate and provide operator level control over CICS.
• Knowledge of standard mainframe tools such as: MAINVIEW, Omegamon, Tivoli, SA/Zos, CAO, OPS/MVS, TMON, NETVIEW, TBSM, and HMC
• A working knowledge of VTAM/SNA, IPL and POR procedures is required.
• Experience with ticketing tools such as BMC Remedy.
• Following a shift schedule which includes at least one weekend day a week. Shift pattern may vary.

What you can expect The Mainframe operations team provides the first level of response for all infrastructure issues. Additionally, this role supports weekend change activities helping to ensure mainframe infrastructure changes are implemented successfully within the scheduled change window. This Role requires a strong working knowledge of mainframe infrastructure and the software running on it. The ability to identify problems and escalate appropriately to ensure the health of this critical technology. This role is critical for supporting the mainframe infrastructure and ensuring the stability of these critical platforms. What you will do

• Monitor Webgui to be alerted to infrastructure related issues for production and non-production mainframe platforms.
• Take 1st level actions to identify and remediate system issues.
• Escalate to 2nd and 3rd level support teams while remaining involved to provide assistance to remediate more complex issues.
• Provide triage and technical support on bridge lines.
• Execute requests in production and non-production mainframe platforms.
• Assist in change implementation and IPLs during the scheduled system modification window.

About Bank of America Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading. Connecting Asia Pacific to the world Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies. Job Band: H5 Shift: Hours Per Week: 40 Weekly Schedule: Referral Bonus Amount: 0