[What the role is]The Monetary Authority of Singapore (MAS) is Singapore\xe2\x80\x99s central bank and integrated financial regulator.As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore\xe2\x80\x99s exchange rate, official foreign reserves, and liquidity in the banking sector.As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore \xe2\x80\x93 banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education.MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.Join us now, if you have a genuine interest in making an impact to help shape Singapore\xe2\x80\x99s economic and financial landscape.[What you will be working on]You will be part of a committed team of officers tasked with supporting the administration and operational functions of the department.Your primary responsibilities will be to manage the operational processes of MAS\xe2\x80\x99 public platforms, including the Contact Centre, our public queries and complaints portal, and the MAS Website, to ensure and improve efficiency and service quality in the delivery of MAS products and services to our external stakeholders. This entails working closely with MAS product teams, external vendors and various departments within MAS. Additionally, you will be responsible for maintaining the knowledge base for public queries, tracking service quality, and using data analysis to identify areas for enhancement to improve ease of access, operational efficiency and user satisfaction.You will be responsible for championing knowledge management within the department, ensuring the department\xe2\x80\x99s knowledge resources align with the objectives outlined in MAS\xe2\x80\x99 knowledge policies. This may involve digitising records, participating in knowledge audits and contributing to local KM planning sessions.You may also be expected to support corporate planning activities, which may include collating input for surveys for whole-of-government initiatives and updating of corporate governance and organisation excellence templates within MAS, planning and coordinating events and meetings.[What we are looking for]
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