Job Description

:At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world\xe2\x80\x99s financial system we touch nearly 20% of the world\xe2\x80\x99s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We\xe2\x80\x99re seeking a future team member for the role of Associate to join our Client Service team. This role is located in Singapore- Hybrid work model.Client Experience is accountable for ensuring client satisfaction as it relates to all Asset Servicing products. This position has responsibility for supporting service coverage teams across f clients in multiple locations/segments and delivering a quality client experience for sophisticated institutional investors across APAC.In this role, you\xe2\x80\x99ll make an impact in the following ways: * Client Communication: Serve as the main liaison between clients and the team, handling all client communications, addressing inquiries, and ensuring clients receive timely and accurate information.

• Documentation Management: Organize and maintain all client-related documents, including contracts, agreements, and correspondence. Ensure documents are easily accessible and up-to-date.
• Scheduling and Coordination: Ensure client meetings are arranged and participants are prepared with data and documentation required.
• Meeting Preparation: Prepare for meetings by creating agendas, compiling necessary documents, working with the reporting COE to prepare data points and setting up meeting spaces.
• Task Management: Track the progress of team and client tasks and projects. Follow up on action items to ensure deadlines are met and provide reminders to team members as needed.
• Metrics Reporting: Collect data from various sources to compile regular metrics reports. Analyze the data to identify trends and insights that can help improve team performance.
• Report Generation: Create comprehensive reports that detail team performance, client satisfaction, and other key metrics. Distribute these reports to stakeholders and discuss findings with the team.
• Client Onboarding: Assist new clients through the onboarding process by ensuring all necessary documentation is completed and providing them with the information they need to get started.
• Administrative Support: Provide general administrative support to the team.
• Event Planning: Plan and coordinate logistics for client events and team functions, including booking venues, arranging catering, and managing invitations.
• Expense Management: Track and report on team expenses, ensuring they stay within budget. Process expense reports and reimbursements in a timely manner.
• Client Feedback: Collect feedback from clients through surveys, interviews, or other methods. Analyze the feedback to identify areas for improvement and report findings to the team.
• Process Improvement: Continuously evaluate team processes and workflows. Identify inefficiencies and suggest improvements to enhance productivity and client satisfaction.
• Confidentiality: Handle all client and company information with the utmost confidentiality. Ensure that information is protected and only shared with authorized personnel.

Skills and Other Competencies

• Able to always conduct themselves with integrity and a desire for excellence, with a clear sense of personal responsibility.
• To treat all colleagues, internal and external, with respect and to proactively create an environment of teamwork.
• Understand client needs and align these to the product / services of BNY Mellon.
• First class presentation skills, both oral and written.
• A self-motivated, innovative thinker, with the ability to work as part of a team and think quickly in high pressure situations.
• Communicates effectively including writing internal briefs, Presentations scripts, status reports, etc.
• Ability to anticipate needs of stakeholders and recommend resolution to any conflicting priorities
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain detailed records.
• Communication Skills: Strong verbal and written communication abilities to interact with clients and team members clearly and professionally.
• Time Management: Proficiency in managing time efficiently to meet deadlines and handle scheduling.
• Attention to Detail: Keen eye for detail to ensure accuracy in data entry, reporting, and documentation.
• Technical Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and data analysis tools (e.g., Excel, Tableau).
• Data Analysis: Ability to collect, analyze, and interpret data to produce meaningful metrics reports.

To be successful in this role, we\xe2\x80\x99re seeking the following:

• Bachelor\xe2\x80\x99s degree or diploma preferred.
• 7+ years\xe2\x80\x99 experience in coordinating successful internal and external events.
• Proficient in Microsoft Office Suite
• Fluency in English is essential, additional Asian languages are also preferable.
• Ability to engage senior stakeholders in verbal and written communication.

BNY Mellon