Job Description

UpSlide is the number one productivity solution provider for financial services. Our software dramatically improves the functionality of PowerPoint, Word, Excel, and Power BI and enables users at firms like Citi, KPMG, and BNP Paribas to focus on high-value tasks rather than formatting or copy-pasting. We\xe2\x80\x99re scaling up with 140+ employees across our offices in London, New York, Paris (HQ), Singapore, and Berlin.

Our values \xe2\x9c\xa8

Our values guide our approach to work and are at the heart of our recruitment process. To join our team, we look for individuals who value :

• Excellence: We think that every detail counts, and we place great importance on the quality of our deliverables.
• Trust: We are passionate, committed, and free to act with autonomy.
• Happiness at work: We enjoy looking on the bright side and we share our enthusiasm with our colleagues and clients.

The team \xe2\x80\x8d\xe2\x80\x8d

You will be an integral part of the dynamic and collaborative UpSlide team, working alongside experienced professionals who are passionate about transforming the way people work with Microsoft Office. At UpSlide, we believe in fostering a positive and collaborative work environment. Here are some of the team rituals that contribute to our vibrant culture:

• Weekly team lunches: Every week, the team gathers for a casual lunch, providing an opportunity to unwind, share ideas, and build strong connections.
• Monthly social events: Once a month, we organize social events, ranging from team-building activities to casual outings. These events create a relaxed atmosphere for team bonding.
• Yearly seminar in Paris: The yearly seminar in Paris is a key highlight for the UpSlide team, bringing together members from different offices around the world. This event, hosted at our Paris headquarters, serves as a unique opportunity for teams to connect, collaborate, and enhance the overall cohesion of the UpSlide global family.

Your tasks \xef\xb8\x8f

Delivery (70%)

• Analyze and define our APAC customer\'s needs and requirements
• Manage the installation and configuration of UpSlide from scratch on a Microsoft platform
• Apply good project management practices to ensure projects remain within the timeline and scope
• Support other team members in the UK or internationally on large/complex projects

Advisory Services (10%)

• Give advice to clients and share best practices
• Work with colleagues to design the solution, if needed, to provide in-depth technical solutions to clients
• Identify future opportunities within the account and pass the information across to the relevant sales or pre-sales contact within UpSlide

Client Relations (10%)

• Handle client relations through effective communication throughout the project duration
• Lead requirement gathering scoping meetings

Product Knowledge and Contributions (10%)

• Submit valuable feedback and feature requests
• Support the product team on client insights where required
• Create Zendesk articles and videos for the UpSlide user community

Your goals

• Advise, build, and deliver to our clients improved workflows and productivity software
• Become an expert in the UpSlide tool and industry whilst delivering your own client projects and supporting Senior Consultants on more complex ones

You are a great fit if you have:

• Proficiency in Microsoft Office, especially PowerPoint and Excel
• A client-centric mindset as you consider their long and short-term needs
• The ability to build and maintain relationships both internally and with clients
• Excellent written and verbal communication skills; you are a confident communicator with the ability to explain things in a clear and concise manner
• The ability to switch contexts quickly and easily, managing multiple priorities at the same time
• Natural problem-solving skills
• Great attention to detail

We\xe2\x80\x99d love it if you have:

• Experience handling customer escalations
• An interest or experience in financial services
• Skills in a second language

\xe2\x9c\xa8 If you don\xe2\x80\x99t tick all the boxes but you think you\xe2\x80\x99d be a great fit, please apply and tell us why

What we offer

Make a real difference and be at the very centre of a self-funded and growing SaaS company (doubling every two years for the past 10 years)! International environment: International start-up with five offices (Paris, London, Berlin, New York, Singapore) and users in more than 60 countries Hybrid work: Hybrid work policy (minimum 2 days per week in-office) \xe2\x80\x8d Work-from-home budget: \xe2\x82\xac500 WFH equipment budget Training & professional development: High-quality programs and continuous training, supplemented by an annual stipend for external learning resources

• \xef\xb8\x8f Wellness package: S$1000 per year for physical and mental wellness activities

Parental leave: Paid parental leave for the birthing/non-birthing parent and help for parents of children under seven Beautiful office: A stunning office in Raffles Place CapitaSpring with stylish common areas and meeting rooms \xe2\x9c\x88 Holidays: 18 days plus public holidays & a half-day of additional holiday per year of full service Company events: Office socials and international company events (e.g. annual seminar in France, team seminar, volunteering day) Compensation: Competitive package \xe2\x9c\x85 General: Health insurance

More about UpSlide

• On top of exciting business challenges in a fast-growing market, you will find a friendly, caring, and challenging culture
• You will be met with opportunities to acquire new skills, learn from others in a multicultural environment, and grow as a person
• UpSlide employees have committed to making a positive impact on the world. We obtained B Corp certification in 2022 with strong commitments toward our employees, community, clients, suppliers, and the environment. UpSlide is now 30% owned by employees
  More info here: upslide.net/en/from-a-to-b-corp-our-mission-for-positive-impact/
• UpSlide was ranked #1 best place to work in 2019 and #1 best place to work in 2020 in the category \xe2\x80\x9cbest company for remote work\xe2\x80\x9d
  More info here: upslide.net/en/happiness-at-work-recipe/

As a B Corp-certified company, we have strong commitments toward our employees, community, clients, suppliers, and the environment. We strive to create an environment where everyone feels welcome. This commitment to diversity and inclusion is applied in our recruitment process and your employee experience once you\xe2\x80\x99ve joined UpSlide \xe2\x9c\xa8