Associate, Contact Centre
Singapore, Singapore
Job Description
Roles & Responsibilities:
- Answer incoming calls and emails in a polite and timely manner that is in-line with FPH service standards.
- Understand the requirements of the caller and provide accurate information, go beyond the call of duty in assisting all enquiries.
- Re-direct or transfer calls to the appropriate departments, if necessary.
- Attend to caller\xe2\x80\x99s needs and deal with difficult situation in a professional and service-oriented manner.
- Assist with the requests or resolve problems for our customers.
- Record/tabulate data from FPH Feedback Forms/Comment Cards received.
- Collate and track RSVPs/enquiries for FPH Public Forum/Talks from different channels (calls/e-mails).
- Assist Code Blue Activation during medical emergencies.
- Able to perform overnight shifts.
- GCE \xe2\x80\x98O\xe2\x80\x99 Level and above.
- 1 to 2 years of call centre experience, preferably in a healthcare setting environment.
- Excellent communication and customer service skills, with good telephone etiquettes.
- Meticulous with attention to details.
- Mature, analytical and able to work under pressure.
- Familiar with basic medical terminology.
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Job Detail
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Job IdJD1266963
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned