Associate Director, Middle Office Operations, SMO Job in MUFG Investor Services

Associate Director, Middle Office Operations, Smo

Singapore, Singapore

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Management of a team of 5 to 10 people that will operate & oversee reconciliation technology to deliver a full reconciled gross NAV;
Recruitment & ongoing management of staff;
Play a lead role in onboarding new business into the team;
Delivery periodic KPI reporting;
Ensure client SLA’s are strictly adhered to;
Develop and maintain relationships with client service teams & hedge fund clients;
Ownership, management and resolution of all client & internal client queries;
Initiate frequent, proactive communication with internal clients to verify levels of satisfaction and demonstrate proactive service;
Ensure all professional relationships internal and external are maintained at the highest level;

Qualifications

University degree in Finance, Accounting, Business, Science, Information Technology, Mathematics or other quantitative field is a minimum;
Minimum of 5 years of experience in financial services industry and minimum 3 years supervising staff;
Awareness of the needs of clients and an ability to deliver an excellent client service;
An analytical mind and a willingness to embrace new technologies to identify new solutions & inefficient processes;
Excellent communication and interpersonal skills;
Strong knowledge of financial products such as equities, bonds, forwards, futures, options and OTC products essential;
Proven investigative, analytical and problem solving skills;
Well organized with strong time management skills;

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