Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

We are seeking an experienced and motivated Associate Director to lead My Singtel App (MSTA) towards becoming the essential channel for consumer engagement and business growth. The ideal candidate will be responsible for developing and executing digital initiatives backed by data-driven insights to provide exceptional experiences and unleash digital commerce opportunities.

As the Associate Director, you will coordinate and oversee cross-functional efforts to improve technology, design, products/services, and consumer experiences. You will promote innovation and growth while balancing practical consumer and commercial requirements in a fast-moving and dynamic environment. Additionally, you will collaborate with the digitalization, sales, product marketing, and finance teams to lead commercial business cases.

Key Responsibilities:

• Drive MSTA performance on engagement, experience, and contribution to business

• Develop business plans and channel business case

• Responsibility for overall MSTA Customer Experience score and steer customer experience related projects

• Build and develop a high performing team of digital business managers

Requirements:

• Minimum of 10 years of relevant experience in digital platforms, apps, and web ecosystems, including at least 3 years in a managerial capacity.

• Significant commercial experience in a fast-paced, technologically advanced, and competitive industry, as well as experience in strategy consulting.

• Expertise in digital sales/marketing, CLM, analytics, and conversion funnels.

• Proficiency in project management and familiarity with agile squad delivery teams.

• Comprehension of essential business and product metrics, including P&L management.

• Comfortable with uncertain situations.

• Unwavering commitment to driving team goals and metrics.

• Ability to negotiate and communicate effectively with internal and external stakeholders at various levels.

• Willingness to embrace new challenges in a fast-paced environment and be adaptable to changing priorities and multitasking.

• Strong verbal and written communication skills with the ability to articulate and influence key stakeholders/decision-makers.

We are committed to providing a safe and healthy environment for our employees and customers. Therefore, we require all prospective employees to be fully vaccinated.

If you are a driven and innovative leader with a passion for digital technology, we encourage you to apply for this exciting opportunity. Join us in shaping the future of consumer engagement and business growth through My Singtel App!

Singtel