Job Description

Company Description
Balsam Brands is a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill™, the world’s leading retailer of artificial Christmas trees and holiday décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Ireland, the Philippines, and most recently, Windsor, Canada! The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you’ll find a culture of caring people doing challenging work while building a welcoming workplace.

• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Balsam Brands on Instagram: https://www.instagram.com/balsam_brands/
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes

At Balsam International, our Philippine Regional Operating Headquarters, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. Being recognized as one of the Philippine’s Best Work Places by the prestigious Great Place To Work organization is a testament to this. We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010 with occasional in-person meet-ups and events to help build relationships and foster camaraderie. Team Manila represents nearly every function in the company — from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.

• Balsam International on Facebook: https://www.facebook.com/BalsamInternationalPH
• Balsam International on LinkedIn: https://www.linkedin.com/company/balsam-international-unlimited

As an Associate eCommerce Merchandiser, you will support the Senior Manager, eCommerce Merchandising with execution of merchandising strategies on-site. You will partner with cross-functional teams including, Creative, Product Merchandising, Marketing, Business Management and Product Management to help deliver a best-in-class customer experience across Balsamhill.com. As a successful Associate eCommerce Merchandiser, you will combine an understanding of visual merchandising and analytics, as well as a passion for learning and applying eCommerce concepts to improve user experience. What you will be doing: Online Merchandising Planning

• Share in the development of site merchandising plans for various onsite content including site navigation, landing pages, homepage, product pages and more, to support new assortment and project strategies.
• Use data to provide information on outcomes of strategies to be used for future plans.
• Keep our product pages to visual standard.
• Support online merchandising roadmap initiatives to optimize user experience.
• Maintain product sort orders/rankings on site pages as directed.
• Manage the creative development process (creative tickets, reviews) for seasonal refreshes across various site placements (Homepage, PLPs, PDPs, etc.) coordinating and providing business inputs and feedback to ensure alignment with business goals.
• Partner with Product Merchandising to ensure that product goals and benefits for new products are being translated onsite (site placement, product sort order, etc.) in a way that is consistent with their strategies and value propositions.

Project Planning and Management

• Provide direction for the task creation on project management tools for deliverables that support site merchandising plans.
• Review dependencies and considerations and includes these in the planning of tasks and timings to ensure a smooth execution of the plans.
• Understand risks and formulates mitigation measures to guarantee minimal business impact.
• Coordinate with the Web Operations, Product Information Management, Digital Asset Management, Web Content QA, SEO, Web Development, Marketing and Creative teams to accomplish site merchandising deliverables within set parameters and timelines.
• Review and signs off on tasks assigned to verify accuracy and quality of the end result for all tasks within the project.

Site and User Experience Audit

• Perform site audits to identify gaps and inaccuracies in the information, asset or link that affects over-all user experience.
• Understand site structure, pages, and integrations and identifies and reports the issues based on the audit.

Site Performance Reporting

• Assist Manager with pulling of reporting data to help identify opportunities that improve category performance.
• Assist with analysis for seasonal business performance reviews with cross-functional teams to share learnings and insights.

Documentation

• Documents internal processes and bridges identified gaps to ensure efficient process flows.

Other Duties and Responsibilities

• Performs other duties that maybe assigned from time to time.

What we're looking for:

• 2 years of relevant eCommerce or retail related experience.
• Bachelor’s degree in Marketing, Business Management, or Liberal Arts.
• Comfortable with retail math and data driven approach to problem solving.
• Delivers high quality results on projects within established timelines.
• Excellent verbal and written English communication skills, and problem-solving skills.
• Passion for teamwork and cross-functional collaboration.
• Open to giving and receiving constructive feedback and developing own potential.
• Proficient in Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
• Self-starter attitude with the ability to multi-task.
• Experience working with Google Analytics and Power BI is a plus.

Location: The Associate eCommerce Merchandiser position is a long-term remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Cavite, Rizal, Bulacan or certain parts of Laguna only (Biñan, Cabuyao, Calamba, Los Baños, San Pedro and Santa Rosa). Our must-haves:

• Must be willing to attend occasional in-person meetings depending on the status of the pandemic.
• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed if primary connection becomes spotty.

Note: An online assessment will also be part of the recruitment process. Status: This is a full-time, permanent position with benefits. Hardware Provision: Company-issued Laptop will be provided on first day. At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.