Job Description

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel\xe2\x80\x99s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Key Responsibilities include:

• Collaborate closely with both internal and external stakeholders to manage key Fixed Voice projects with primary focus on Project Orchard (to relocate Fixed Voice systems/equipment out of Orchard podium area)
• Support the Project Orchard related migration & work closely with key stakeholders to ensure schedules are met
• To reconcile any differences in customer baseline services subscription info vs what was provisioned/configured in the switches for the configuration audit
• Review MOPs and Issue work instructions or change requests (via CTTS) to the various internal teams to execute job activities in the live production network
• Operations and maintenance of Local Voice System including NGN/IMS/vIMS, which provide the essential voice services including Del/HDL/ISDN, TCP/IP core routers and firewalls
• Engage in technology investigation on challenges or problems faced by the customer or systems
• Provision and validate new customer\xe2\x80\x99s services via Pegasus/ESOM
• Support all the security compliances and system monitoring
• Engage in C5 virtualization, perform UAT and trouble shooting
• Administer and configuration on internet protocol (IP) and related cyber-security in Firewall, ICT servers and relevant IP equipment
• Competency in ITU-T DSS1 protocol and ISDN protocol analyser
• Work with various key stakeholders including IT and Transmission Engineering teams to gather end to end customer info to prepare for migration
• To reconcile any differences in customer baseline services subscription info vs what was provisioned/configured in the switches for the configuration audit
• Engage Product and account managers to internally align how best to notify customers (e.g.:6 months in advance) based on the proposed migration batches
• Ensure customers migration is in line with Project Orchard schedule and plan out migration based on customers\xe2\x80\x99 acknowledgement/agreement and manage customer requirements/escalations (esp. for VIP/VVIP ones)
• Prepare and cater for status reporting to management on all Fixed Voice related dependencies and activities tracking for Project Orchard

The ideal candidate should have/ be:

• Diploma in Engineering majoring in Computer Science, IP networking or telecommunications/mobile communication
• Working experience in computer networking or the telecommunications industry is an added advantage
• Entry level candidates without working experience will also be considered
• Knowledge of telecommunications technologies, such as IP Centrex/IMS
• Basic technical knowledge of computer networking, cybersecurity, including knowledge of hardware, protocols, and internet standards
• Able to communicate effectively in both verbal and written English
• Good interpersonal skills, able to be a team player across different groups and levels

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

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Singtel