Job Description

Family Group: Ancillary
Position:

Associate Executive

Department:

Support Services,

Medical Records Office

:

The Medical Records Office Associate Executive is part of the Medical Records Office (MRO) team in providing medical reports processing and medical records management services.

Job Responsibilities:

Work experience in managing public enquiries through email, telephone and walk-in services. Must be comfortable communicating with patients and external clients. Strong written and verbal communication skills. Experience in service operations and maintaining service quality excellence. Comfortable participating in IT and automation projects. Ability to undertake other work assignments as needed.

Requirements:

Competency

Proficient in verbal and written communication skills

Good in the management of emails and drafting replies to external customers

Comfortable in communicating with internal and external customers through phone calls and face-to-face interactions

Educational and Professional Requirements

Diploma/A-level qualification or relevant work experience Knowledge in Microsoft Office applications, such as Excel or Word Comfortable in learning IT software applications such as NGEMR, SAP, Medical Records Management System (MRMS)

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.