Job Description

The Role

• Responsible for managing global benefits management (GBM) customer relationships in Health & Benefits
• Define the scope of the methodology and proposal preparation and consulting contracts.
• Work closely with Global Benefits team for deliverables and following global operating guidelines for the clients respectively
• Project management of GBM clients, guaranteeing delivery on time, within budget and with high quality
• Manage H&B vendor renewals and negotiations
• Design efficient plan designs and funding arrangements that fit client\xe2\x80\x99s needs
• Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations
• Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc.
• Provide annual benchmarking comparison relating to H&B clients
• Internal system updates relate to benefits matters
• Analysis about the advantages and disadvantages of the plan funding model (insured or self-insured); development of performance indicators for monitoring results
• Legislative updates: communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company\xe2\x80\x99s current benefits programs.
• Support and participation in existing clients\xe2\x80\x99 renewal or remarketing exercise which includes but not limited to the following, whilst keeping Consultants abreast in overall progress:

• Work with consultants to design efficient plan designs that meets clients\xe2\x80\x99 needs when required
• Prepare quotation slips based on clients\xe2\x80\x99 needs and invite vendors to participate for remarketing when required
• Negotiate and secure competitive price with vendors
• Prepare report based on standard GBM templates
• Upon renewal instructions from clients, prepare placement slips and send placement instructions to vendors

• Meet requirements of the following including: M5, M9, HI, ComGI, BCP, PGI
• 1-3 years experience in a Health & Benefits brokerage role
• Flexibility and proven ability to diagnose and resolve issues; strong client service orientation
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English language

• Client Focus
• Influence and Selling
• Results Focus
• Collaboration
• Thought Leadership and Innovation

Willis Towers Watson