Job Description

Company: MercerDescription:Welcome to Brighter!Ready to be part of a company that is not only leading the market, but transforming in the most exciting way? In Singapore, we are a team of experts who believe in building brighter futures for our clients and community by redefining the world of work, reshaping retirement, and investment outcomes, and unlocking real health and wellbeing.About MMB MultinationalIn order to support our team and strengthen the growth of our business in Singapore, we are looking for a Graduate to join our MMB Multinational Team. An exciting opportunity to join a new and growing team in Asia and Pacific, which has colleagues positioned in Singapore, Hong Kong, India, Australia and Japan.Our team primarily supports clients in the development of their Global Benefits Management. Our teams are responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia and Pacific; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges.As a Graduate Analyst, you will be expected to play a central support role on accounts lead by an account manager for regional and global clients. You will therefore be expected to be able to build strong relationships with the clients and colleagues, demonstrate effective organizational and project management skills. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.Mercer prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey \xe2\x80\x93 providing consulting advice on how they can develop their health, risk, and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem-solving mentality.As a member of the MMB Multinational team you will be part of Global and regional innovation projects to identify process improvements, efficiencies, and automation of tasks. In collaboration with the Account Managers review the best practices and present possible solutions. Collaborate with the team to provide efficiency analysis for example allocation of projects, partnership with outsourcing parties and GBM Pricing mechanism.Being a global and multi-disciplined company, the team and the wider MMC organization will provide you with strong career growth opportunities within and outside of Asia and Pacific, supporting your career growth through leveraging and developing your skill sets. So, if you are invested in looking to advance your career and want to join an energetic team, apply today.Graduate Analyst, Regional Health & Benefits ConsultingWe will count on you to:

• Support and assist the Regional Consultants and Account managers in maintaining a positive client relationship with stable operations delivery. Understand customer needs and requirements and support strategies to enable the team to deliver the expected services.
• Produce client ready content to be presented at annual strategy planning meetings to discuss regional benefits priorities for the upcoming year.
• Participate in client meetings and contributing by proving information about active renewals, status updates and ad-hoc requests.
• Ensure that the process within operations are run effectively and efficiently, aligning to client\xe2\x80\x99s expectations
• Manage customer satisfaction by ensuring customer\xe2\x80\x99s complaints and requests are attended within the required TAT and SLA
• Design, development and maintain client management tools that support effective oversight of the accounts.
• Monitor and ensuring that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
• Execute clients\xe2\x80\x99 ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives, and global insurance programs.
• Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.

Local Level

• Liaison with local brokers in each market to ensure the Rules of the Road are understood and followed
• Ongoing tracking of broker arrangement: Tracking and reporting will include details of insured benefits by country, renewal outcomes and recent activities, commissions/fees, pooling status, etc.
• Support brokers in delivering high quality renewal reports to enable the client to take the right decisions.

Regional/Global Level

• Provision of information to global and regional contacts as agreed in the Rules of the Road to facilitate decision making on renewals
• Liaison with multinational pooling network partners to obtain pooling exhibits as appropriate and to ensure understanding and execution of the pooling strategy.
• Participation in and facilitation of global and regional monthly calls to review the status of current renewals and ongoing initiatives;

What you need to have:

• University degree in business discipline
• Willingness to cultivate client relationship and manage challenging client demands.
• Experience in process building, best practices and/or efficiency project.
• Ability to work within a team environment across borders & manage internal stakeholders.
• Strong oral and written communication & presentation skills
• Proficient with MS Word, PowerPoint, and Excel
• This role is a MAS regulated position. You are required to obtain M5, M9, Health Insurance, BCP, PGI, ComGI certificates.

What makes you stand out:

• Good analytical skills \xe2\x80\x93 reading, interpreting, and communicating data.
• Strong self-starter, fast learner, quality conscious, committed to deadlines.
• Strong attention to detail
• Strong project management and operational skills \xe2\x80\x93 able to prioritize and manage multiple projects simultaneously.
• Strong teamwork skills combined with the ability to work independently with minimal supervision.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer\xe2\x80\x99s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world\xe2\x80\x99s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one \xe2\x80\x9canchor day\xe2\x80\x9d per week on which their full team will be together in person.

Marsh McLennan