Job Description

Location:
Singapore


Department: eCommerce Platform

Location: Singapore


We are looking for an entrepreneurial and driven candidate for the role – Incubation Specialist, Deals Nearby to drive the overall platform’s strategy for seller training and development. You will ensure newly onboarded sellers are equipped with the available seller tools to maximize their business, while maintaining the minimum customer service standards.

You are expected to work closely with relevant internal teams to execute the seller incubation strategy of the Deals Nearby Channel.

Responsibilities

1. Owning the process where new onboarded sellers are trained to maximize their e-commerce business on our platform
2. Executing training programs for targeting at different seller types and levels to support them in achieving commercial and operational excellence
3. Conducting online/offline training workshops for sellers to assist them in fully utilizing resources available within the Lazada seller platform
4. Managing all forms of seller communications to ensure sellers are updated with the latest policies and seller events
5. Executing seller growth strategies and frameworks with Traffic Operations, Category Operations and Platform Operations team. E.g. Implementing campaigns and traffic initiatives to boost the sellers’ performance
6. Directly interacting with stakeholders within the LazMall seller community and help them to improve their performance
7. Ensuring sellers achieve the minimum required service standards as defined by the channel guidelines

Job Requirements

1. Min. Diploma / Bachelor's Degree, preferably in business area
2. Minimum of 1 to 3 year(s) of working experience in the related fields relating to training and development or customer service, ideally in e-commerce industry
3. Strong track record of high-level negotiation and successful internal and external relationship management
4. Tenacity to develop ideas independently and thrive in a fast-paced start-up environment
5. Strong analytical skills, proficiency with Microsoft Excel and PowerPoint
6. Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person
7. A great team player and the ability to adapt to a fast-paced environment
8. Strong sense of ownership and accountability
9. High personal standards for the quality of execution
10. Excellent verbal and written communication in English