Job Description

Role Responsibilities

• The role holder will be primarily responsible for governance & correspondence on Deceased Account Handling, Law Enforcement Agency Production Order, Court Order, IRAS process and Signature Capture.
• The role holder shall be responsible for monitoring and governing the key KPIs for outsourced operations, review DOI documents relevant to his /her core areas.
• The role holder shall be responsible for resolving client complaints and queries or Law Firm, Executor/Administrator of Deceased or Law Enforcement Agencies queries, pertaining to the areas under his / her responsibility.
• The role holder may be required to attend Court when required by Law Enforcement Agencies to provide confirmation as witness on documents submitted by the bank.
• The role holder will be working closely with GBS, CFCC, FRM & Legal team as well as Frontlines.
• The role holder is expected to actively take part and provide inputs from Operations perspective in Business engagements in delivering projects / change management initiatives.
• The role holder is expected to continuously review the opportunities to improve processes that may result in efficiencies, and proactively work towards risk mitigation etc.
• Drive culture of continuous improvement through adopting new ways of working.
• Drive seamless change delivery through effective project management and business support.
• Governance on Deceased Account Handling, Law Enforcement Agency (LEA) Production Order, IRAS and Signature Capture.
• Attending to queries from Law Firm, LEA, IRAS, GBS, Frontlines.
• Risk management
• Outsourcing management e.g., SLA
• Pro-active & effective risk management focussing on improving self-identification of issues to reduce residual risk with strong governance and focus on external outsourced partners, controls & conduct.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Product/Business
• Risk Groups (Business Risk, Information & Cybersecurity, Data Protection)
• Outsourced partners
• Legal and Compliance

Our Ideal Candidate

• 3+ years of Retail Banking Operations experience specialising in the areas of financial crime.
• Any Diploma / Graduate from a recognized university.
• Sound understanding of deceased account handling process.
• Experience in managing projects / change management in the related domain will be an added advantage.
• Highly organised with good communication skills.
• Stakeholder management capabilities.
• Able to work and learn quickly in a fast paced and dynamic environment.
• Prepared to commit for the long term \xe2\x80\x93 We are developing the individual for the long term

Role Specific Technical Competencies

• Financial Services Industry
• Process Improvement
• Process Management
• Regulatory Environment - Financial Services
• Retail Banking Services

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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