Job Description

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia\'s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we\'ve got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.Get to know our Team:The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab\'s vision of being Southeast Asia\'s superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.As part of the Singapore Operations team, the Merchant Operations team works alongside the business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce) and product teams to enable various strategic initiatives. We ensure hyperlocal considerations in shaping Merchant and Consumer experiences using Grab platforms and services, and facilitate the country\'s growth objectives and cost priorities.We are the voice of Merchants in Grab Singapore and we advocate for solutions that best meet their needs. This would require close collaboration with various cross functional teams e.g Regional, Finance, Engineering, Automation, Support teams. You will report to the Manager of the team and you will be on a hybrid work arrangement.Get to know the Role:This role sits within the Merchant Operations team. We are looking for a strong candidate to join us in our journey in helping merchants drive their business growth by optimizing the design, implementation, and adoption of Grab platform and services, including order management, reporting & insights, and support solutions.The Critical Tasks You Will PerformYou will:

• Oversee country GTM for business and product initiatives, experiments and strategic bets, ensuring that country requirements are considered to drive adoption
• Platform Experience & Governance: Continuous monitoring and optimisation of local Merchant and Consumer experiences
• Enabling Business Initiatives: Plan and design end-to-end workflow from initiation to support solutions and policies
• Optimisation: Collaborate with process, product, and business owners to optimise processes and frameworks

QualificationsWhat Essential Skills You Will Need

• Minimum of 3 years in operations, analytics, or project/program management
• Strong critical thinking skills to analyse complex situations
• Proven ability to manage diverse projects efficiently through comprehensive planning and execution.
• Skilled in developing frameworks and policies, as well as planning new initiatives to ensure alignment with organisational goals.
• Passion for innovation.

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life\'s challenges.

What we stand for at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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