Job Description

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia\'s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we\'ve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Get to know our Team:The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute to Grab\'s vision of being Southeast Asia\'s superapp by providing everyday services that matter most to consumers in Singapore. We develop business strategies that help us achieve our vision in serving our community.As part of the Singapore Operations team, the Merchant Operations team works alongside the business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce) and product teams to enable several strategic plans. We ensure hyperlocal considerations in shaping Merchant and Consumer experiences using Grab platforms and services, and facilitate the country\'s growth goals and cost priorities.We are the voice of Merchants in Grab Singapore and we advocate for solutions that best meet their needs. This would require close collaboration with multiple cross teams e.g Regional, Finance, Engineering, Automation, and Support teams. You will report to the Manager of the team.This role will be onsite and based in the One North office.Get to know the Role:You will sit within the Merchant Operations team and join us in our journey in helping merchants improve their business growth by optimising the design, implementation, and adoption of Grab platform and services, including order management, reporting and insights, and support solutions.The Critical Tasks You Will PerformYou will:

• Oversee country GTM for business and product plans, experiments and strategic bets, ensuring that country requirements are considered to increase adoption
• Platform Experience & Governance: monitoring and optimisation of local Merchant and Consumer experiences
• Enable Business Initiatives: Plan and design end-to-end workflow from initiation to support solutions and policies
• Optimisation: Collaborate with process, product, and business owners to optimise processes and frameworks

QualificationsWhat Essential Skills You Will Need

• 3+ years of experience in operations, analytics, or project/program management
• You will have experience analysing complex situations and problem solve with solutions
• Experience managing diverse projects through comprehensive planning and execution.
• Experience developing frameworks and policies, and planning new initiatives to ensure alignment with organisational goals.
• You will have a passion to generate new and improve on original ideas to Kaizen.

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life\'s challenges.

What We Stand For at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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