Job Description

Company Description
foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience--fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for an Associate, Product Operations to join our EU & APAC Consumer Platform team and reinvent on-demand delivery with us.
The EU & APAC Consumer Platform team at Delivery Hero consists of smart and driven people from all around the world who work closely together with our entities worldwide to provide an amazing experience to our customers. The Product Support team within Product Operations is currently supporting the local business teams on the consumer platform for brands like foodpanda, foodora, and Yemeksepeti in 17 markets in the EU and APAC regions with questions or requests about our consumer product solutions providing essential technical support and ensuring the timely resolution of product issues.
What's on the menu:

• Analysing and categorising reported issues, replicate bugs where possible, and determining root causes.
• Providing in-depth technical support to users experiencing product malfunctions.
• Identifying critical issues and escalating them to the appropriate engineering or development teams for resolution.
• Maintaining FAQs and troubleshooting guides to streamline internal support processes.
• Keeping users informed about ticket status, resolution timelines, and workarounds when applicable.
• Working closely with Product and Engineering teams to report recurring defects and suggest product improvements based on user feedback and identified patterns.

Qualifications
What you can bring to the table:

• Bachelor's degree in Business, Computer Science, Natural Science Studies, or a related field.
• Around 2-3 years or more of experience in fintech, product operations, technical support, or a similar role.
• Good understanding of software debugging, log analysis, and troubleshooting techniques.
• Able to quickly identify and diagnose issues with a structured approach.
• Strong written and verbal communication skills for user interactions and stakeholder updates.
• Experience working with engineering teams and familiarity with ticketing systems like Jira would be an added advantage
• Systematic, structured and detail-oriented mindset, with an ability to work independently in a fast-paced environment.
• Great cross collaboration and influencing skills with an ability to convey complex information in simple and clear language
• Good understanding of software development processes, API debugging, SQL queries, and related tools (e.g. Jira, Confluence, Miro, Datadog, Grafana, Charles Proxy, Postman.) would be a plus

Additional Information
What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group ("DH Group") - the world's leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.
In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 17 markets in both regions.