Job Description

Associate Project Manager, Information Technology Division, EDB

Work type: Permanent, Full-time
Location: Singapore
Categories: Corporate Development

About EDB The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore. For more information on EDB, please visit www.edb.gov.sg.
About the Information Technology (IT) Division, EDB Our IT Division works in close partnership with EDB’s business divisions to drive digital transformation. We build digital products that leverage technology to improve EDB’s operational efficiency, create exceptional customer experience and deliver enhanced business value for EDB. We thrive on teamwork, and form cross functional teams of product managers, designers and engineers who work hand in hand to develop solutions for our organisation and customers.
Role summary
We are looking to hire an Associate Project Manager to join our team of passionate and creative technology professionals committed to using modern software development practices such as design thinking, agile and devops methodologies to achieve EDB’s business objectives. As an Associate Project Manager, you will be responsible for the entire application lifecycle of our digital product offering(s) which is used organisation wide. This is an excellent opportunity for a technology professional looking to build on your competencies and experience and serve in an organisation with a clear mission and strong culture of purpose to drive impact.
Key roles and responsibilities

• Lead a team of Level 1 Support vendors to provide day to day operational support including, but not limited to, breaking fixes, servicing requests to cater to the business operating needs:
  • Testing, investigating and resolving issues;
  • Responding to queries and guide users on the usage of the systems and liaising with system owners and support team from vendors;
  • Creating, maintaining and managing the relevant documentation/knowledge base/records in the system and processes related to IT services;
  • Ensuring timely ticket resolution of incidents and service requests according to SLA and ensure proper communication to users on ticket resolution and root cause; and
  • Liaising with users and IT team to manage changes on IT services
  • Ensure that supported systems comply with government and IT policies:
    • Be familiar and keep up to date with the IM and IT policies to identify gaps within the supported systems;
    • Review the code scan reports regularly to identify flaws and vulnerabilities for rectification;
    • Work closely with the application development and security teams to roll out measures to address the identified gaps and vulnerabilities within the stipulated time frame;
    • Arrange for System Security Accept Tests (eg. Penetration Tests, VA tests, CAGE SCAN tests etc) and ensure that remediations or mitigation actions are implemented within the stipulated time frame;
    • Prepare necessary documents e.g. risk assessments and policy deviation memos for approval; and
  • Perform regular application log and user account reviews.
  • Participate in internal/external audit exercises, provide responses to audit queries and follow up on audit findings till closure.
  • Plan and lead application/platform upgrades and enhancements.
  • Perform contract management.

To meet the challenges of this role, you must have/be:

• Diploma or University Degree holder in Information Technology or equivalent discipline.
• Minimum 3 years of relevant working experience in providing IT operational support.
• Minimum 3 years of project management and business analysis experience.
• Highly organized and able to manage multiple projects or tasks.
• Independent, resourceful, analytical. A good team player who is proactive in identifying problems and recommending solutions.
• Good written and communication skills.
• Singaporean.

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date.
Advertised: 05 Aug 2022 Singapore Standard Time
Applications close: 30 Nov 2022 Singapore Standard Time