Job Description

Overview

As the Associate, Client Service, you provide excellent project co-ordination and administrative support to the clients and internal team. You're the go-person for client and team support. A "can do" attitude, resourcefulness and thirst for knowledge fuel your growth.

Responsibilities

With 0-3 years related industry (consulting, digital, agency) experience, you have a good understanding of how the agency works and able to manage clients' and internal stakeholders' expectations effectively. You are able to establish and build relationships internally and with working level clients. You're driven by our mission to make our clients' brands matter, and fundamentally believe that creativity has the power to change fortunes. You are able to work collaboratively with all internal team members to facilitate the process of getting things done.

Your focus as an Associate / Senior Associate

• Provides excellent project co-ordination and administrative support, including agenda setting, meeting preparation, scheduling, status reports, contact reports, budget and timeline tracking.
• Plan, schedule, execute, manage and report on project progress (under supervision).
• Able to communicate effectively to the clients and internal team.
• Able to translate and write supplementary briefs (under supervision) that drive outcomes for the clients.
• Able to effectively present work that delivers business success for clients and ensures feasibility of delivery and implementation.
• Understands scoping of work, mapping of resource requirements and budgets.

The skills you learn and apply:

• Understanding of what makes great work and what it takes to make it happen.
• Ability to stream briefs into the right workflow based on past experience and a strong understanding of integrated marketing communications principles.
• Strong attention to detail and robust follow through.
• Understanding of internal workflow systems and OS.
• Ability to manage expectations of internal and external stakeholders and team members.
• Relationship-building with internal and external stakeholders to facilitate project outcomes.
• Having the EQ to facilitate multiple specialists, personalities and opinions.

Qualifications

The qualities that will make you successful

• Relentless curiosity
• Passion and pride in driving great work
• Good organiser of people, things etc.
• Attention to detail and robust follow through
• Strong project management skills
• Strong work ethic
• Resourceful
• Resilient
• Strong verbal and written communication skills

You're ready to move up when you are able to deliver project values of up to $150K independently and smoothly by being a trusted client advisor as well as a respected internal team member.