Job Description

Position Description
The Product Systems Engineering Operations team provides Tier 3 support to manage day to day operations on the platforms the team administers. As Associate / Senior Associate, Product Systems Engineer, you are to manage, operate and support various application platforms delivering StarHub's innovative services to Enterprise customers.
Key Roles and Responsibilities
Work closely with StarHub Engineering, IS, Customer Experience Divisions and System Integrators to provide timely resolutions to customer issues.
Perform systems health checks, security vulnerabilities checks, servers performance tuning to ensure optimal performance.
Support Customer Care (Tier 1) and Network Operations Centre (Tier 2) on customer issues reported with thorough investigation and resolution provided.
Learn to identify root cause of customer issues by analyzing end to end traces or data of services.
Document Operational procedures for efficient handling of customer issues or system faults.
Able work on weekly standby and provisioning duties rotating within the Operations team and performing preventive maintenance, system change request, service provisioning during non-working hours or weekends. .
Your Skills, Experience and Key Requirements
Diploma/Degree in Engineering, preferably majoring in Telecommunication or Systems Engineering.
1-3 years in an Operation or Engineering role focused on Service Provider or telecommunication sectors.
Linux, Windows Operating Systems knowledge.
Scripting using Python, Java or Perl experience.
Expertise to Network Routers, Switches, Session Border Controllers, Firewalls.
Exposures to VoIP, TCP/IP, SIP, Network Security, Voice and Fax Codecs, IoT, Database Structure.
Knowledge on 5G, LTE, SS7, ISUP, Open Source.
Willing to work as a team and share responsibilities where needed.
Able to handle day to day tasks with No or little supervision.
Demonstrate adaptability with desire to learn new technical and non-technical skills.
Good communication and interpersonal skills.
Self-motivated and positive.

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