Job Description

The Centre for Health Activation (CHA) is a training and research institute, aimed to build a community of carers who can partner our healthcare professionals and the network of community and social partners. CHA\'s vision is to be the centre of excellence in driving health activation and to build the capabilities of volunteers, caregivers and residents in the community.As a collaborating centre of the Centre for Healthcare Innovation, CHA will take on a cluster-wide role for health activation and volunteer engagement efforts within the population region of National Healthcare Group (NHG). CHA is poised to move towards activation as a broader mission and to develop effective andragogy in social care, activation, and volunteerism, supported by strong research and groundwork (ART of CHA). Patient education is a key component of the health activation strategy.Strategies would be aligned to support the broader mission and vision of National Healthcare Group to add 15 million years of health to the people of Singapore. Collectively, we are shifting care beyond the hospital into the community - by working with volunteer and resident leaders to equip and enable them to support the community in self-management and to change the role of the healthcare system from being a \'provider of care\' to being a \'partner of health\'.The Manager / Assistant Manager* is responsible for supporting/deputising the Director in driving, leading and supporting the three key thrusts of the Centre for Health Activation - namely Activation, Training and Research (ART of CHA) and fulfilling the departmental goals. He/she must be able to lead and build synergy as one Centre for Health Activation team member - be a positive, proactive and responsible team player and collaborate closely with teams within NHG, CHI and CHA.Your main responsibilities include, but not restricted, to: * Lead the development and implementation of a sustainable patient education and research roadmap, community engagement framework and toolkit that would help enhance and elevate the branding and reputation of the Centre for Health Activation. This includes preparation and presentation of proposals for the approval of Senior Management and other relevant meeting platforms and ensure timely completion of all projects and reporting of outcomes.

• Drive strategic projects and initiatives pertaining to taking on a leadership role in building and sustaining new and existing community partnerships to drive activation efforts within NHG, CHI and CHA. Develop and implement a conducive framework and environment for individuals to take charge of their own health and to care for the health of others in the community through a well-developed patient education framework.

• Build and sustain community partnerships in the areas of training volunteers and co-creating a community of practice in driving health literacy efforts. Create the means, framework, platforms and environment for NHG residents to take charge of their own health and to go beyond self-care to serving the community.

• Create and build a vibrant marketplace by bringing together volunteers and partners from different organisations to network, share experiences and best practices and exchange ideas and bond with one another. This diversity allows NHG to have fresh perspectives for better decision making, risk management and a more robust corporate governance.

• Build communities of activated and health literate volunteers with shared interests. Ideas garnered from learning platforms could go towards research or to improve the framework in developing and sustaining a community of Patient Education Ambassadors.

• Identify and leverage potential funding programmes and partners as seed funding for implementation of pilot health literacy programmes under the auspice of CHI and CHA.

• Identify appropriate research tools, partners and methodologies such as the adoption of validated tools and digital platforms, which enables the patients to assess their personal activation levels and equip them with the resources, knowledge and support to increase activation levels through experiential learning.

• Lead large scale community events and festivals within set budgets, standard operating protocols, funding mechanisms and pre-defined timelines.

• Degree in business, communications, social sciences, behavioral science, psychology, social anthropology or a related field will be an advantage

• At least five or more years of community engagement and/or research, preferably in the healthcare and/or social service sector. Must have prior experience in leading teams.

• Strategic thinker with the ability to lead and influence behaviours to get work done
• Ability to work effectively in a fast-paced environment, under tight deadlines and manage projects independently with minimal supervision
• Strong organisational and project management skills, with a keen eye for details
• Excellent written and verbal communication skills
• Team player with excellent people skills with a positive, upbeat and enthusiastic attitude
• Highly resourceful in problem solving and resilient in overcoming challenges independently
• Experience in large-scale event management
• Strong work ethics
• Superior professionalism, leadership skills and makes sound judgment

National Healthcare Group