Scope of Services

The Services required are set out as follows:

1. In general, an AV/IT Technician (\xe2\x80\x9cPersonnel\xe2\x80\x9d) provides audio & visual technical support to staff to facilitate the delivery of lessons and also at school events and functions. The Personnel will also be involved in the Media Club.

2. The Personnel will perform first-level servicing (troubleshooting or simple repairs) for the AV/IT equipment and maintain asset and usage service records of such equipment.

3. This is not a desk-bound job as the Personnel will be handling a lot of maintenance, installation and setting up. These may require the Personnel to carry heavy AV/IT equipment.

4. The duties and responsibilities of the Personnel can be broadly listed, but not exhaustive, as follows:- a) Set up and take charge of AV/IT equipment as required, for school events. For example:-

• School Assemblies

• Mobile learning

• Meetings and Sharing sessions

• Special school functions/events (e.g. festival celebrations, Annual Awards, National Day, Orientation Day, Parent-Teacher Meetings, Open House etc)
  

b) Provide AV technical support to school staff and students

• To work closely with ICT Mgr/Associate and Desktop Engineers (DEs)

• To demonstrate to students (Class Facility Managers) to learn basic set up and troubleshooting of AV/IT equipment in classrooms

• To demonstrate/advise to staff regarding use & care of equipment

• To support in running live streaming events for the school

• To provide support and recommend good audio & visual softwares

• To assist school and teachers to digitise photographs or make copies of video files for archival purposes

• To provide other AV/IT support when called for by School Leaders/ HOD ICT/AM/OM
  

c) Provide technical support in classrooms and special rooms

• To follow-up on report of breakdown/defect of equipment in the rooms

• To help ensure the equipment in the rooms are always in good working order and ready for use
  

d) Conduct regular maintenance of the AV/IT equipment in school that includes basic trouble-shooting, repair and installation. For example:-

• To maintain AV/IT equipment in the store (such as cleaning the equipments, charging of batteries for digital cameras/video cameras).

• To run fortnightly checks of projector system (incl patch panel, speakers), visualiser and screens in classrooms and special rooms

• To perform first-level servicing where possible

• To identify units for repair, servicing and replacement

• To maintain spare parts for simple servicing

• To carry out major cleaning during mid-year and end-year term breaks

• To contact vendors for quotations on repair works

• To update inventory list when replacements are made or when items are condemned
  

e) Assets Management

• To co-ordinate the issue and management of AV/IT equipment

• To maintain loan and damage record

• To maintain store and update asset register

• To conduct inventory takings and condemnation exercises

• To prepare condemnation certificates for approval
  

f) Others

• To contact vendors for quotations on repairs and new purchases

• To do video-editing/copying and scanning of photographs.

• To install software when required

• To work closely and cover duties of DEs, if needed.

• To adjust working hours upon requests due to school events

• To be contactable at all times during working hours

• Any other matters assigned by the school
  

Qualification, Skill & Experience of the Contractor\xe2\x80\x99s Personnel

The Personnel shall minimally have the following qualifications, skills and experience:

1. At least an ITE qualification in audio & visual technical.

2. At least 2 years relevant working experience in schools

3. At least possess the following personalities traits: -

• Physically fit

• Proactive (initiative)

• Service orientated

• Able to work independently

• Team-player with positive attitude