Job Description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities The Business Data Governance Manager reports to the Head of Customer Experience & Communications and plays a key role in governing the data ecosystem within Customer Centre to support us in driving the agenda of data optimised decisioning for end users. The individual is responsible for providing analytical support through collaboration with the Enterprise Data Chapter to optimise the performance of Customer Centre primarily in 7 core fields: Customer, Employees, Financials, Demand, Operations, Workforce Management and Risk. This is a role that span three domains of skills: statistical/mathematical reasoning, business knowledge/acumen and stakeholder management.

• Support Key Functional Stakeholders within SG Customer Centre through Data Analyses conducted by the Enterprise Data Chapter.
• Strong Business Acumen/Knowledge to prioritize business needs & promote effective analysis for respective stakeholders.
• Derive hypothesis and perform data iterations to promote effectiveness of data analysis & to proactively identify meaningful data insights for stakeholder recommendations.
• Ensure alignment of key reporting metrics across dashboards and data outputs.
• Execute and deliver assigned projects that supports pillars of Customer Centre Transformational Journey.
• Develop and regularly update Data Governance Framework covering tools, in accordance with data compliance guidelines.
• Collaborate and cross support Regional Customer Centre partners in sharing of best practices.

Requirements

• At least 5-8 years of experience in a business analyst function.
• Possess business knowledge in Consumer Banking/Customer Centre area.
• Prior experience in process improvements, project management and leading change management.
• Familiar with Data Visualisation tools such as Qlikview or Tableau and programming languages such as Python and SQL.
• Mathematical/Statistical Knowledge would be an advantage.
• Proactive in engaging stakeholders to conduct research, run experiments and perform iterations.
• Integrity and maturity to manage the sensitivity of data.
• Ability to see beyond the parameters of a single project to identify patterns, risks, trends and strategic context more broadly within the organization.

Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location: Singapore-DBS Asia Hub Job: Customer Service Schedule: Regular Employee Status: Full-time : Job Posting: Feb 20, 2023, 9:46:55 PM