Avp, Team Manager, Customer Centre, Technology & Operations

Singapore, Singapore

Job Description


Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we managethe majority ofthe Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Lead, coach and manage a team of Customer Service Officers (CSOs) to achieve individual goals/service levels/campaign targets of the Customer Centre\xe2\x80\xa2 Manage individual and team performance to ensure KPIs are met to achieve customer satisfaction, operational efficiency and teamwork
  • Ensure accuracy and compliant in all areas, adhere to professional standards of behaviour and conduct in dealing with internal/external stakeholders
  • Proactively identify opportunities and process improvements within Customer Centre
  • Support and lead operation improvement initiatives
Requirements
  • Minimum 6-8 years of work experience preferably in a Banking/Contact Centre environment
  • Open to work rotating shift hours including weekends and public holidays
  • Professional and friendly disposition with strong leadership and interpersonal skills to manage customer\'s feedback and service recovery
  • Ability to champion the right culture with success with the ability to align to management decision and execute actions effectively and efficiently
  • Flexibility in work deployment and projects when business needs arise
  • Proficient in MS office i.e. Excel, Word, PowerPoint
  • Willing to work at Changi Business Park and Jurong East
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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Job Detail

  • Job Id
    JD1361418
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned