Job Description

Roles and Responsibilities:

• Overall responsibility for the project management and success of each implementation. The range of projects varies from standard to highly complex/customized solutions.
• Work with different stakeholders (customers, vendors and internal partners such as Sales, RMs, Legal and Products) for customer cash management solution onboarding.
• Ensure solution delivered at least meets (or exceeds) customer requirements, is on-time and within established quality standards.
• Train clients, drive utilisation and customers\' satisfaction.
• Provide handover and training to client services team post implementation.
• Drive innovation and process improvements to improve productivity and client experience.

Reporting to: Team Lead (Implementation), Implementation & Client ServicesQualifications
Requirements:

• Mandarin speaking and writing is preferred
• Degree in Banking & Finance / Business is preferred
• Minimum 2 years\' experience in implementation or project management with external customers preferably in the areas of cash management and/or trade finance, and at least 2 years of working experience preferably in the banking industry
• Some experience and/or knowledge in ERP packages (SAP, Oracle), Host-to-host and API Connectivity is preferred
• Certification in project management will be an advantage
• Thorough, detailed with excellent follow-through
• Mature, diligent, outcomes-driven, self-starter, all-round team-player
• Strong presentation and excellent interpersonal skills
• Ability to work under pressure, managing multiple projects with conflicting priorities
• Previous experience in customer service is useful
• Change mindset to drive innovation and process changes

eFinancialCareers