Avp, Desktop Manager
Singapore, Singapore
Job Description
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Position: AVP, Desktop Support Manager Domain: Banking, dealing room (trading systems/trade floor) Employment Type: Permanent
Responsibilities:
- Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team\xe2\x80\x99s business strategies and objectives.
- Ensure all activities conducted are compliant with governing regulations, internal policies and procedures
- First and second level technical system support to all production systems being used by the users
- Manage and maintain the currency of all issues in a manner which provides high quality support services to its users
- Manage and provide technical support on any trading and market system including Refinitiv/ Thomson Reuters, Bloomberg, EBS, etc.
- Manage and responsible for Refinitiv market data access and Bloomberg SID reporting for users billing, etc.
- Manage and responsible for trading phone and voice recording system, etc.
- Manage and responsible for System asset ledger related to treasury system and system access
- Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution
- Provide effective day-to-day end user technical support to all the trade floor users on production systems including PCs, printers, application and trading phone systems
- Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated
- Record and maintain assets inventory system
- Must accurately record, update ticket in ITSM system
- Prepare and update technical documentation
- Determine the best solution based on the issue and details provided by users
- Identify and escalate business and technical challenges
- Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
- To succeed in this role, the staff needs to have strong end-to-end knowledge of dealing rooms/trade floor support, infrastructure, market data and management.
Job Requirement
- Minimum 10 years of Wintel desktops, OS, M365, Desktop infrastructure working experience.
- Min. 3 years of trade floor support experience is required.
- Experience in first and second level of supporting and managing dealing room applications, system and infrastructure as well as experience in leading and managing a team of trade floor support administrators.
- Experience in Market data systems and Trading systems, eg: Bloomberg, Refinitiv Eikon, Refinitiv FX Trading, EBS, 360T, Refinitiv Web trading system, IPC trading system.
- Excellent communications skills (written and verbal), and able to manage key stakeholders i.e. project team, security, compliance and IT operations and capable of bridging the gap between technology and business functions
- Ability to create technical documentation.
- Experience in leading and managing a team of System Administrators
- Microsoft Office: Advanced of Word, Excel, Access and PowerPoint
- Good technical working knowledge of Windows Servers and SQL Server
- Experienced in Market data systems: Bloomberg and Thomson Reuters Eikon
- Experienced in Trading systems: Thomson Reuters FX Trading, EBS etc.
- Basic TCP/IP networking knowledge and troubleshooting skills
- General understanding of financial markets and products is added advantage
- Experience working within financial services being desirable
- Experience in Trading Phone systems: IPC Unigy, voice recorders, Turrets, Omni soft Turrets
- Experienced and skilled working with Wintel desktops/laptop and Microsoft Office
- Excellent leadership skill
- Excellent organization skills and ability to manage multiple complex initiatives
- Ability to prioritize and multi-task in a fast-paced/demanding environment
- Strong analytical and problem-solving
- Strong interpersonal/relationship-building skills and customer service values/practices
- Willingness to accept additional responsibilities
- Strong customer service and communication skills with a focus on rapport-building, listening and questioning skills
Qualifications
- Degree in Computer Science or a related technical discipline
- ITIL certification preferred
Tangspac Consulting Pte Ltd #03-02 The Octagon, 105 Cecil Street, Singapore 069534 EA Personnel Name: Olsem Stefanus Emmanuel EA License: 07C3635 | EA Registration: R2094432
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Job Detail
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Job IdJD1292739
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned