Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities:

• Digital Product Delivery Lead managing delivery of projects in the area of Payments
• Work closely with business stakeholders, channel and product teams and/or partners/merchants
• Be responsible for developing Business requirements by working closely with Business stakeholders from different platforms, Product teams and/or Partners/Merchants and iterate the details of the requirements into User Stories or Business Requirements Document (BRD)
• Work closely with UX Design team to conceptualize and optimize customer journey
• Review Functional Specifications Document (FSD) or Narratives to ensure that specifications are designed in accordance to business requirements
• Work closely with Test Analysts, Automation Test Engineers and other partnering teams such as Business Analyst(s), Test Lead(s), etc. to manage on-time delivery of projects within agreed scope and approved budget
• Collaborate with Business units, Operation Units, Technology partners in ensuring end-to-end system and process delivery
• Manage post-implementation tasks such as user training to touch-points, production problem investigation, escalation and resolution
• Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure of issues

Requirements:

• Degree holder with 5 to 8 years of relevant experience, preferably in Consumer Banking and/or in the area of mobile payments, payments technologies and applications, etc.
• Have a good technology background and understanding of emerging payment technologies and processes
• Have good experience in managing projects end-to-end and participated in different milestones within a project lifecycle such as business requirements development, test management and execution, implementation, etc
• Possess a high level of passion or interest in domain areas of APIs, payments, partner-facilitated transactions
• Have an excellent interpersonal and communication skills with a positive working attitude and an avid team player
• Able to work under pressure while maintaining accuracy and commitment
• Able to work well and effectively with different stakeholders, e.g. product teams, operation teams, technology teams, partners/merchants
• Meticulous and systematic with an eye for detail
• Self-starter with good business acumen, independent and able to rise up to challenges and manage stringent delivery timelines

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.