Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business \xe2\x80\x93 they were made just right for you.\xe2\x80\x8b

In the last decade or so most of the banks have transformed the way they serve customers digitally for their various needs. As a bank with an establish network, we have the ability to differentiate ourselves by providing our customers with seamless experiences both online and offline. To do that in the best way possible, we have relooked at the way we service our customers, with a special focus on those areas that require a more human touch. That is why, at DBS, we are on the mission to deliver hyper-personalized journeys for our customers, but also our employees, using data and artificial intelligence to increase the customer engagement, our frontline productivity, and as well as a positive impact on our top line.

As a Digital Product Manager, this role will be part of Regional Customer Segments and Customer Science team who are building the end-to-end platform for over 8000 consumer bank staff across front office, middle office and operations; for mass market, priority banking and private bank.

Responsibilities

• Partner with Country team for Client Connect adoption and implementation of new platform enhacements
• Partner with technology to ensure delivery, scope and dependency management
• Work closely with Country Business Stakeholders, Channels and Product Teams
• Work closely with design team to conceptualize and optimize customer journey
• Data Driven: Conceptualize and execute the vision for DBS wealth management, all in an agile way, applying key principles of our data driven operating model, with clearly defined drivers and outcomes, and a unique ability to track and improve on the business impact
• Change Management: Work closely with Change management team to ensure smooth functions implementation without impacting ongoing activities
• Collaboration: Co-create strategies/plans with multiple teams, drive consensus with multiple functional teams from controls, technology, country and regional and establish mutual wins

Requirements

• Good knowledge and understanding of Wealth management and customer segments
• Excellent Business Process and/or Project Management experience
• Pro-active and highly independent individual
• Effective communication skill
• Time Management and Ability to work under tight timeline
• "Can-do" attitude and strong commitment to deliver business objectives
• Client-centric mindset
• Change Agent - ability to embrace change positively and effectively

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank