Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform timely fulfilment of requests & updates in Bank\'s operating systems within specified Service Standard, timely & accurately.
• Identify operational risks and implement measures to address/mitigate the risk.
• Lead & drive process improvement in providing ideas/initiatives in digitization and automation.
• Establish and maintain effective relationship & partnership with key internal & external stakeholders, including Law Enforcement officers.
• Represent the bank to attend Director of Public Prosecutions Interviews and Court Attendance
• Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights.
• Engage business and operations stakeholders to eliminate existing process frictions in realizing Design-For-No-Ops strategy.
• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights.
• Provide User Requirements & perform User Acceptance Test/Live Verification on initiatives/production fixes.
• Ensure timely updates of PRMs and SOPs and ensure prompt communication to team.
• Support team manager & team leader on project/initiatives, engage & coach team on process improvements to drive team\'s performance & manage team\'s performance.

Requirements

• Min. 5 years of experience in financial institutions, with regulatory & banking operations knowledge.
• Knowledge of the bank\'s core operating systems and control standards is an added advantage.
• Able to work independently as well as a team player.
• Strong analytical skills, self-driven and proactive, and able to work under stress.
• Demonstrate good communication and presentation skills.
• Organised and meticulous, with an eye for details.
• Proficient in Microsoft office especially Microsoft Power Point and Excel.
• Min. 2 years People Manager experience and exhibits good People Management skills.
• Demonstrated experience on analytic experience with large amount of data, have develop and implemented models for industry with demonstrable impact and proven track records.
• Working Location: Jurong East

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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