Job Description

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking b Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Responsibilities Project manage as a key contact pointfor our merchant'stechnical team in pre/post implementation support, to ensure a smooth merchant experience. Support development/integration/certification and first level trouble shootingfor merchant during their integration with DBS systems. Payment Gateway providers across different verticals and technical platforms. Pre/Post sales technical SME -Supporting the Sales and Relationship Management team to propose technical solutions with potential merchants to align and determine technical requirements and ensuring that all necessary information is collected prior to the integration -Work with merchants to optimize payments with DBS suite of payment/collections services with key focus on unified commerce platform, ie. instore and online payments -Successfully manage all technical implementation issues arising during the implementation stage Project Management -Work closely with merchant, internal and external stakeholders to provide a high-quality project delivery -Project manage by having a full and effective control of all technical implementation activities, issues, managing customer concerns in an efficient way -Responsible for all required technical integration during & throughout the whole implementation stage until the service is smoothly delivered for the merchant Influence Product Development -Form a key part of the feedback channel evaluating merchant need and communicating to Product team, building strong relationship internally and externally Identify and implement improvements to existing merchant training and quality materials and processes Support the sales team with RFI/RFP/tenders Requirements Good knowledge and understanding of Payment platform and solutions Able to come up with and clearly communicate very practical and pragmatic solutions to merchants Excellent Business Process and/or Project Management experience Pro-active and highly independent individual Effective communication skill Planning and organisation skill Effective problem-solving skill Time Management and Ability to work under tight timeline 'Can-do' attitude and strong commitment to deliver business objectives Client-centric mindset Change Agent - ability to embrace change positively and effectively Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.